​Support Parameters

Standard
Support

Priority
Support

Support Availability

24/7

24/7

No. of Support Requests via Tickets

Unlimited

Unlimited

Support Channels

Knowledge Base

Control Panel

Tickets

Knowledge Base

Control Panel

Tickets

Live Chat

Phone

Response Time

Critical :- Server & services are down
Moderate :- Server is up and some services are down
Minimal :- Server and services are up. Other requests

Critical: 2 hours

Moderate: 8 hours

Minimal: 12 hours

Critical: 1 hour

Moderate: 4 hours

Minimal: 8 hours

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