24/7/365 technical support for your business

Response times, hands-free day-to-day management, ongoing optimization & more. Choose from two support plan options with increasing benefits and advantages covering all your subscriptions under your account

Explore your tier benefits

Support Levels
Standard Support
Managed Support
Support Level Descriptions All customers get complimentary technical support with 24/7 support tickets & self-help resources This add-on delivers a wider range of managed service expertise. You get faster response times, proactive management & ongoing care
Support channels & repsonse times defintions for case severity metrics as below:
A) Critical business impact: Server down, service/s down
B) Moderate business impact: Server up, service/s down, change request
C) Minimal business impact: Server up, service/s down, service request
See full terms of service
24/7 Support Channels
– Technical support by tickets
– Self-help resorces including knowledge base & control panel
– Billing and subscription management support
Response times
– Initial response: Immediate
– Minimal business impact: Within 12 business hours
– Moderate business impact: Within 8 business hours
– Critical business impact: Within 2 hours
See full terms of service
24/7 Support Channels
– Technical support by dedicated Slack channel
– Self-help resorces including knowledge base & control panel
– Billing and subscription management support
Response times
– Initial response: Immediate
– Minimal business impact: Within 4 business hours
– Moderate business impact: Within 2 hours
– Critical business impact: Within 30 minutes
See full terms of service
24/7/365 Sales Live Chat + Phone + Web to Lead Forms
Personalized guide to best practices, setup, installation, configuration & same platform migration i.e. cpanel to cpanel are included for FREE. Else, Migration as a service is billed additionally
24/7 access to technical support in case of infrastructure issues related to any service launch/performance.

We do not provide any application support, please contact sales for any kind of application support
Third-party software updates, additional package deployment, specific configurations etc.
Unlimited
24/7 proactive monitoring & actions in real-time without you needing to contact us. As a standard practice, ServiceBOT sends several smart and timely notifications related to your uptime, performance, security, billing, etc. keeping you always informed.
Host uptime monitoring Overall health monitoring, alerts, log monitoring, investigation & resolution
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As your customer-centric Next-Gen Service Partner, we help you get more done with less
& optimize your business-critical digital experiences

Professional Services
On-demand expertise Explore >
Managed Solutions
Ongoing Optimization Explore >
Success Packs
X hours/year IT help Explore >
Managed X
100% hands-free experience Sign-in & upgrade >