24/7/365 Account level Technical Support

Response times, hands-free day-to-day management, ongoing optimization & more. Choose from two account level support plans with increasing benefits and advantages covering all your subscriptions under your account

Explore Support Features

Support Levels
Standard Account
Managed Account
Onboarding 7 Days 30 Days
24/7 Technical Support Available Available
Support Channels Ticket, Chat + Self help resources Ticket, Chat, Phone, Slack
Managed X for all subscriptions Paid Separately Included
Monitoring Host Host/Website + Services
Response Time

Minimal business impact:
Within 12 business hours

Moderate business impact:
Within 8 business hours

Critical business impact:
Within 2 hours

Minimal business impact:
Within 4 business hours

Moderate business impact:
Within 2 business hours

Critical business impact:
Within 30 minutes

Key Account Manager No Yes
Pricing Included by default Contact US

Get more done with value-added services

As your customer-centric Next-Gen Service Partner, we help you get more done with less
& optimize your business-critical digital experiences

Professional Services
On-demand expertise Explore >
Success Packs
X hours/year IT help Explore >
Managed X
100% hands-free experience Sign-in & upgrade >