Support Plans

buzinessware support specialists possess deep technical skills to plan, architect & manage your infrastructure needs 24/7

We’re a team of always-ready, always-accountable, always-helpful specialists who passionately support our customers 24/7/365. Our different support levels ensure you get tailored assistance as per your business needs ranging from FREE Basic support to help quickly and effectively get started to all the way upto Enterprise Support benefiting from high-touch proactive/preventive services

SELECT YOUR PLAN

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Support Plan 1

Support Plan 2

Support Plan 3

Support Availability 24/7 24/7 24/7
Response Time - Non critical <8 hours <4 hours <2 hours
Extended Support Time - 2 hrs/month 5 hrs/month
Onboarding Support upto 3days (maximum 5 hours) upto 10days (maximum 10 hours) upto 15days (maximum 25 hours)
Patch updates - Checked Checked
Service Monitoring - Upto 2 Services Upto 5 Services
Application Performance Monitoring - - Checked
Managed Backup Service - Initial Setup Ongoing
Pricing FREE
41.00
USD / MONTH
136.00
USD / MONTH

or 20% of invoice which is higher