Terms & Conditions

General Terms and Conditions

These Terms and Conditions ("Agreement") governs the use of the Products, Services, and /or the Solutions ("Product", "Products", "Service", "Services", "Solution", "Solutions") that are made available by Buzinessware FZCO ("Buzinessware", "We" or "Us") to its customers. These Terms and Conditions represent the whole agreement and understanding between Buzinessware and the individual or entity who subscribes to our Products, Services or Solutions ("Customer", "Member", Client" or "You")

Please read this agreement carefully. By submitting an order or by accessing or using our website (www.buzinessware.com) or products or services or solutions, you agree that you have read, understand, acknowledge, and agree to be bound by the terms and conditions set out in this agreement. if you do not agree to this agreement, or do not meet the qualifications included in this agreement, Buzinessware is not willing to provide you with access to or use of the website, products, solutions, services, and you must not access or use the website, products, solutions, services. if you access or use the website or products or services or solutions, you acknowledge that you meet the qualifications included in this agreement and agree to be bound by this agreement. Buzinessware may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that Buzinessware believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party. All services offered by Buzinessware are governed by this General Terms and Conditions along with subsequent Policies and Agreements.

1. Definitions

Terms used in this Agreement will have the definitions given in this Agreement or, if not defined in this Agreement, will have their plain English meaning as commonly interpreted

2. Age of Majority

Customer represents and warrants that, if an individual, Customer must be 18 years old and otherwise legally competent in all respects to, or, if an entity, Customer is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing, as applicable, and possesses all legal authority and power to accept and be bound by these Terms. Additionally, Customer represents and warrants that neither it, she, or he (as applicable), nor any entity it, she or he represents, is prohibited from registering or signing up with or otherwise subscribing to or receiving any of the Services from Buzinessware. Further, Customer represents and warrants all information provided by Customer to Buzinessware has been and is complete, accurate, and current, and that Customer shall continue to provide complete, accurate and current information to Buzinessware in connection with all registration or renewal processes and further agrees to update all such information as necessary to maintain complete, accurate and current information.

3. Services

Buzinessware offers a list of services owned by Buzinessware and from third-party providers including Domain Name Registration, Domain Transfer, Domain Protect, Value added services for Domain, Shared, Reseller and Managed WordPress Hosting, VPS, Dedicated Servers, Business Email, Microsoft 365, Google Workspace, SSL Certificates, Acronis Cyber Protect Cloud, Website Backup & Security, Email Protect, Web Protect, Remote IT Management, Remote Desktop, Cloud Desktop, Managed Multi-cloud, Colocation, Managed Services including Server Management etc. to customers. Services are provided based on facility and equipment availability. Buzinessware reserves the right not to provide one or more Services where necessary facilities or equipment are not available, or for any other reason. Buzinessware intends to provide the best possible services to each of its customers. Buzinessware is also dedicated to staying abreast of new and available technologies that will better serve our customers. However, due to changing technologies, changing laws and the individual and collective needs of our Customers, Buzinessware reserves the right, in its sole discretion, to change, modify, add, or remove all or any part of these Terms at its sole and absolute discretion any time with or without notice. Such changes or modifications shall be made effective for all Members upon posting of the modified Agreement to this web address: https://www.buzinessware.com/terms-of-service. You may read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.

4. Migration Policy

4.1. Migration of 1 website will be free for all plans by default.

4.2. Migration of 3 websites will be free against subscription of all managed multi-cloud plans.

4.3. Migration of 5 websites will be free against subscription for servers with Managed Pro server management level.

4.4. Migration of emails will be free with subscription of Business Email Plans.

4.5. Migration of Emails to Microsoft 365 or Google Workspace will be paid per user.

4.6. Customers who subscribed Managed Microsoft 365 plans are eligible for 50% OFF on migration charges.

5. Service Activation

Services subscribed from Buzinessware (Online or Offline) by the customer will be activated and send the information with details to customer via email to registered email ID. Many of the services will be provisioned automatically and instantly after the payment. Activation of some of the services like Dedicated server needs to be done manually. Manual activation will start after the payment received from customer and it may take 1 hour to 2 business days. Customer shall agree that he/she will wait for the delivery period. It is customer’s responsibility to manage all self-managed services. All the self-managed services can be managed through unified control panel https://platform.buzinessware.com. Unified control panel is secured and accessible on our website by a unique user email address and a unique password, provided to the Customer during signup. The password is to be always kept secure and is to be known only by the Account owner. Password is property of the Customer and security of password is his/her sole responsibility. Instructions are provided by email as well as in the self-help knowledge Base session of the website to initiate, run and maintain all Services.

6. Maintenance

As part of our continued efforts to enhance customer experience, Buzinessware or its sub-contractors or upstream providers need to carry out maintenance on the network, which may involve temporarily inaccessibility to service offered to customers. Buzinessware will give as much notice as possible and shall try to keep this scheduled maintenance to the period specified in the notice. Buzinessware accepts no liability whatsoever arising from such a suspension of the service. In case of any accidental incidents, Buzinessware or its sub-contractors or upstream providers need to carry out emergency maintenance to avoid any problem/disaster. There may not be any advanced notice from Buzinessware to customer during emergency maintenance. Buzinessware shall not be liable for interruption or services or any special consequential damages which you may suffer because of loss of business, contracts, profits, savings or otherwise due to the maintenance. Buzinessware is unable to exercise control over material sent over the internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive, threatening, or obscene material, or material that is in breach of UAE or other applicable law.

7. Property Rights

7.1. These Terms do not give Customer any rights in Buzinessware intellectual property or technology. Buzinessware and related trademarks and logos are the exclusive property of Buzinessware. Buzinessware and Customer agree that neither will, directly or indirectly, reverse engineer or decompile object code or execution code, nor otherwise seek to obtain source code or trade secrets of the other party. Notwithstanding the foregoing, nothing herein shall bar Buzinessware from using any knowledge, information or skills that are generally known or that can be learned or otherwise acquired in the normal course of business.

7.2. Customer does not have any rights in intellectual properties of 3rd party vendors such as Microsoft, VMware, cPanel, Plesk, etc. Customer hereby agree and warrants that he or she will neither will directly nor indirectly misuse property of any 3rd party vendors associated to services provided by Buzinessware.

8. Disclaimer of Warranty

You, the customer, acknowledge that the services and the software are provided "as is, as available" without any warranty of any kind. Buzinessware hereby disclaims any warranty or condition with respect to the quality, performance or functionality of the services and software, or with respect to the quality or accuracy of any information obtained from or available through use of the services and software, or that the services and software will be uninterrupted, error-free, or free of viruses or other harmful components. The services and software may contain errors. No advice or information given by Buzinessware or Buzinessware's representatives including, without limitation, customer support representatives, shall create a warranty. Buzinessware disclaims all warranties or conditions, express, implied, or statutory including, without limitation, warranties or conditions of quiet enjoyment and non-infringement and any implied warranties or conditions of merchantability, title, fitness for a particular purpose, merchantability of computer programs and content. Buzinessware does not guarantee that users will be able to use the services at times or locations of their choosing. Buzinessware does not warrant that the services are compatible with any third-party service or software, even if such third-party claims, represents or warrants that such service or software is compatible with any service or Buzinessware in particular.

9. Limitation of Liability

BUZINESSWARE UNDERTAKES TO PROVIDE THE SPECIFIED SERVICES ON A BEST EFFORT BASIS AND BUZINESSWARE SHALL NOT BE LIABLE FOR NONPERFORMANCE OR DELAY IN PERFORMANCE CAUSED BY ANY REASON, WHETHER WITHIN OR OUTSIDE OF ITS CONTROL. IN NO EVENT SHALL BUZINESSWARE BE LIABLE UNDER CONTRACT, NEGLIGENCE, TORT, CONVERSION, COPYRIGHT INFRINGEMENT, TRADEMARK INFRINGEMENT, IP RIGHTS HOLDER INFRINGEMENT, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION OF ANY KIND OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY) WHETHER OR NOT BUZINESSWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. BUZINESSWARE SHALL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY. BUZINESSWARE'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY WITH RESPECT TO ANY USE OF THE SERVICES IS THE CANCELLATION OF CUSTOMER'S ACCOUNT AS SET FORTH HEREIN. IN NO EVENT SHALL BUZINESSWARE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM (I) THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS SITE, (II) THE ACCURACY, COMPLETENESS, OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, X-RATED, OBSCENE OR OTHERWISE OBJECTIONABLE, AND/OR (X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT BUZINESSWARE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS SITE OR THE SERVICES FOUND AT THIS SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED.

IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL BUZINESSWARE’S TOTAL AGGREGATE LIABILITY EXCEED 1,000.00 AE DIRHAMS.

THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

10. Indemnification

You, the Customer, agree to defend, indemnify and hold Buzinessware, its affiliates and its sponsors, partners, other co-branders and the respective directors, officers and employees of each harmless from and against any and all claims, losses, damages, liabilities and costs (including, without limitation, reasonable attorneys' fees and court costs) arising out of or relating to your breach of any of these Terms or Service by you or any third party of the Services, except to the extent the foregoing directly result from Buzinessware's own gross negligence or willful misconduct. Buzinessware reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, the Customer.

11. Force Majeure

Neither party shall be liable to the other for any loss or damage resulting from any cause beyond its reasonable control (a "Force Majeure Event") including, but not limited to, insurrection or civil disorder, riot, war or military operations, national or local emergency, acts or directives or omissions of government or other competent authority, compliance with any statutory obligation or executive order, strike, lock-out, work stoppage, industrial disputes of any kind (whether or not involving either party's employees), any Act of God, fire, lightning, explosion, flood, earthquake, eruption of volcano, storm, subsidence, weather of exceptional severity, equipment or facilities breakages / shortages which are being experienced by providers of telecommunications services generally, or other similar force beyond such Party's reasonable control, and acts or omissions of persons for whom neither party is responsible. Upon occurrence of a Force Majeure Event and to the extent such occurrence interferes with either party's performance of this Agreement, such party shall be excused from performance of its obligations (other than payment obligations) during the first three months of such interference, provided that such party uses best efforts to avoid or remove such causes of non-performance as soon as possible.

12. Disclaimer

You, the customer, acknowledge that the services and the software are provided "as is, as available" without any warranty of any kind. Buzinessware hereby disclaims any warranty or condition with respect to the quality, performance or functionality of the services and software, or with respect to the quality or accuracy of any information obtained from or available through use of the services and software, or that the services and software will be uninterrupted, error-free, or free of viruses or other harmful components. The services and software may contain errors. No advice or information given by Buzinessware or Buzinessware's representatives including, without limitation, customer support representatives, shall create a warranty. Buzinessware disclaims all warranties or conditions, express, implied, or statutory including, without limitation, warranties or conditions of quiet enjoyment and non-infringement and any implied warranties or conditions of merchantability, title, fitness for a particular purpose, merchantability of computer programs and content. Buzinessware does not guarantee that users will be able to use the services at times or locations of their choosing. Buzinessware does not warrant that the services are compatible with any third-party service or software, even if such third-party claims, represents or warrants that such service or software is compatible with any service or Buzinessware in particular.

13. Governing Low:

These Terms shall be governed by the laws of Dubai, United Arab Emirates without reference to conflict of law principles. The Law of Country of the respective business address of Buzinessware shall be applicable to all legal relationships arising from this contract, its advance preparation, and its execution. The language shall be English. This Agreement will be governed by and construed and interpreted in accordance with the law of United Arab Emirates and the parties submit to the exclusive jurisdiction of the Court in Dubai, UAE. The Customer, the Reseller, the Affiliate and Buzinessware agree that a court may strike out or override any part of these Terms & Conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the Terms & Conditions as if the offending clause or clauses had never been contained in them.

14. Finanace Terms & Policies

14.1. Billing/Pricing/Payment:

14.1.1 Billing: All billings to Customers are in USD or AED. Customer located in United Arab Emirates are billed in AED. All other customers are billed in USD.

14.1.2 Payment: Customer shall agree to pay all applicable fees for Services in effect at the time of sign-up registration and/or renewal, subject to these Terms. Customer agrees to update and keep current all of Customer's billing information, email, and all other contact information. It is the Customer's responsibility to verify that the information submitted is accurate to insure proper billing and continuity of services. All payments are received and processed in USD or AED. We offer monthly and annual subscriptions for certain services. You will need to login and pay for your monthly or annual subscription manually by entering credit card details from the billing section. Payment must be made by the due date to avoid the suspension of your account.

14.1.2.1 Payment Methods: Buzinessware offer below payment options for customers to make payment.

a. Credit Card /Debit Card: Customer can add his/her valid credit /debit card in our platform and make the payment instantly. We recommend using this method for smooth and secure payment against the invoices to get the service provisioned instantly.

b. PayPal: Customer can use PayPal to pay the invoice. Service activation process will start only after we receive the payment in our account. Customer shall accept and agree that he /she will pay the service charge of 5% pf invoiced amount when he/she use PayPal for the invoice payment.

c. Bank Transfer: Customer can use Bank Transfer to pay the invoice. Service activation process will start only after we receive the payment in our account. Customer shall accept and agree that he /she will pay the service charge of AED 50 /USD 10 when he/she use Bank Transfer for invoice payment.

d. Cash Payment: Customer can pay using cash against the invoice payment. Service activation process will start only after we receive the payment in our account. Customer shall accept and agree that he /she will pay the service charge of AED 50 /USD 10 when he/she use cash for invoice payment.

14.2. Online Payment - Terms & Conditions:

14.2.1 Buzinessware has chosen Cybersourse to secure your credit cards

14.2.2 All credit card transactions are processed & stored using secure encryption—the same level of encryption used by leading banks on a PCI-Compliant network

14.2.3 You can cancel your subscription to any product or service anytime before your term expires

14.2.4 For fixed plan/term pricing, cancellation before the renewal term will terminate your service at the end of your current billing cycle. You will not be billed further. If you choose not to auto renew option then you will be liable to pay using offline methods before renewal term, else your service will be suspended automatically & will only restart on confirmation of your payment in our billing systems which might take up to 24 to 48 hours after you have paid

14.2.5 Buzinessware does not have access to your credit card details. In case you are not able to pay through credit card or PayPal, you will be liable to pay using offline methods before renewal term; else your service will be suspended automatically & will only restart on confirmation of your payment in our billing systems which might take up to 24 to 48 hours after you have paid. Kindly email receipt of payment to [email protected] with Subject: Payment of Invoice # XYZ for faster manual processing

14.2.6 Your service will get suspended immediately after due date; in case we do not receive invoiced amount for renewal of service. Service will get terminated automatically after 15 days of suspension. Service can be resumed back during period of suspension after paying due amount

14.1.7 Buzinessware's Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction

14.3. Promotions:

Buzinessware may periodically offer discounted services or credits in connection with a promotional offer, including, without limitation, free domain name registration. Such promotional offers are honored only in connection with the specific promotional package to which they apply. In the event a customer downgrades or otherwise changes his/her/its subscription to a subscription to which a promotional offer does not apply, Customer will forfeit any unused free credits offered under the promotional packaged and Buzinessware will charge Customer the prevailing fees for any free credits redeemed by Customer under the promotional package.

14.4. Free Trial:

Buzinessware offer FREE TRIAL for some of the products/services for certain period as mentioned in our website. A valid credit card must be saved to avail the free trial. Charges for the service for which a customer has subscribed under free trial will be deducted from the saved credit card at the end of the free trial unless we receive cancellation request with sold proof for the cancellation.

14.5. Pricing:

Buzinessware expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online in our website and effective immediately without any notice. If you have purchased services for a period of months or years, changes or modifications in prices and fees shall be effective when the services in question come up for renewal.

14.6. Invoice:

Invoices on renewals are generated 15 days before the official due date. Payment must be made by the due date to avoid the suspension of your Account. If no payment is received, your Account will be suspended 3 days after the official due date. If no attempt is made within the next 12 days to pay due invoice(s), we reserve the right to permanently terminate your Account and format all data held. In total 15 days from the official due date will pass before we permanently terminate your Account.

14.7. Reinstatement Fee:

A reasonable reinstatement fee will be charged to restore service following suspension of service due to non-payment as given below.

a. Web Services (Any services under Web Session): AED 50.00

b. Workplace (Any services under Workplace Session): AED 100.00

c. Managed Multi-cloud (Any services under Multi-Cloud Session): AED 200.00

14.8. Buzinessware makes no representations or warranties that

14.8.1. The amount submitted to your bank for payment will be the same as the amount posted to your bank statement

Or. Web Services (Any services under Web Session): AED 50.00

14.8.2. The estimated conversion price will be the same as either the amount processed or the amount posted to your bank statement, and you agree to waive all claims based upon such discrepancies, including all claims for a refund based on the foregoing.

14.8.3. We operate from Dubai, UAE and choose to calculate all taxes on services according to laws and regulation of Dubai and are not based in billing information that you produce at the time of purchase.

14.9. Customer shall acknowledge and agree that you may be charged Value Added Tax:

("VAT"), Goods and Services Tax ("GST"), or other localized fees and/or taxes, based on your bank and/or the country indicated in your billing address section.

14.10. Refund & Cancellation Policy:

Most of buzinessware products/services are delivered on a subscription model with on-demand resource consumption billed in real time. Due to the business risk at our end with pre-payments and seamless billing from our vendors, buzinessware shall, in its sole and absolute discretion, process ALL refund requests for any reason based on below policies with no exceptions.

14.10.1 FOR Buzinessware Hosting
Shared Hosting, Reseller Hosting, Managed WordPress Hosting & Business Email Services
Full refund within 30 days

14.10.2 FOR Buzinessware Servers
VPS, Dedicated & Cloud:

14.10.2.1 Virtual Machines (VPS & Cloud):

a. Refund within 24 hrs minus any software license fees

b. Partial refund within 7 days for the remaining unused term minus any software license fees as account credit only

14.10.2.2 Dedicated Servers:

a. Minimum 1 month subscription fee

b. Partial refund within 30 days for the remaining unused term minus any software license fees as account credit only

14.10.3 FOR Buzinessware Products
DomainProtect, WebProtect & EmailProtect
Full refund within 30 days. No refunds after Free trials

14.10.4 FOR Buzinessware Services
One time Professional & Ongoing Managed Services
One time Professional & Ongoing Managed Services

14.10.5 FOR ALL Third-Party Infrastructure & Software Licenses
Domains, WHM/CPanel, Plesk, Microsoft 365, Google Workspace, Bitdefender, SSL Certificates, Acronis, Windows, AWS, Azure, Digital Ocean, Google Cloud etc.
No refund. No exceptions

14.10.6 All refunds require service dissatisfaction proof provided by the customer from their registered email accounts i.e., duplicate bill, incorrect invoice, support communication etc.

14.10.7 All refunds manually credited to the Account used for the original purchase incur a 5% or $10 (higher applicable) as refund processing fee & can take up to 60 days to reflect in your statements. Alternatively, you can opt for FULL instant refund as credit balance in your account to be used for future transactions

14.10.8 Customers can cancel a subscription by accessing their account online or by contacting the billing team at buzinessware. Cancellation does not generate a refund unless based on above policies, however, ensures no future payment/s are charged for that subscription

14.10.9 Any service interruptions or downtime or outage due to scheduled maintenance by Buzinessware or its network providers shall not count towards the uptime guarantee. Buzinessware is not liable in any way for failure of third-party services or network outage and there will not be any refund against any of the services

15. Suspension & Termination policy

15.1. buzinessware Infrastructure Services

Applicability – Web Hosting (UAE / KSA / Europe), Managed WordPress hosting, Reseller Hosting, VPS, Dedicated Servers, Colocation, Website Builder, Business Email, Remote Desktop

15.1.1. ALL SERVICES will be suspended on due date for non-payment and/or for violation of Buzinessware FZCO Terms of Service/SLA/Policies

15.1.2. ALL SERVICES are terminated/deleted with data on 21st day of suspension

15.1.3. It is the sole responsibility of the customer to backup ALL data before suspension or pay balance in full to unsuspend the service and take backup before termination. Buzinessware is NOT liable financial or otherwise for ANY data /asset loss

15.2. Third-Party Licenses

Applicability – Domains, SSL, Microsoft ESD, Email marketing, Microsoft 365, Google Workspace, cPanel, Plesk, Windows, MSSQL, Fortinet FortiOS, Acronis Backup & Cyber Protection, Website Backup & Security, EmailProtect, Bitdefender Antivirus, WebProtect, Remote IT Support, etc.

15.2.1. ALL THIRD-PARTY LICENCES will be suspended on due date for non-payment and/or for violation of Buzinessware FZCO Terms of Service/SLA/Policies

15.2.2. ALL THIRD-PARTY LICENCES are terminated/deleted with data on 7th day of suspension

15.2.3. It is the sole responsibility of the customer to backup ALL data before suspension or pay balance in full to unsuspend the Third-Party Licenses and take backup before termination. Buzinessware is NOT liable financial or otherwise for ANY data /asset loss

15.3. Third-Party Cloud Services

AWS, Azure, GoogleCloud, Alibaba Cloud, Linod, Vultr etc.

15.3.1. ALL THIRD-PARTY CLOUD SERVICES will be suspended on due date for non-payment and/or for violation of Buzinessware FZCO Terms of Service/SLA/Policies

15.3.2. ALL THIRD-PARTY CLOUD SERVICES are terminated/deleted with data on 7th day of suspension

15.3.3. It is the sole responsibility of the customer to backup ALL data before suspension or pay balance in full to unsuspend the Third-Party Licenses and take backup before termination. Buzinessware is NOT liable financial or otherwise for ANY data /asset loss

16. Assignment / Sublicense

Except as otherwise expressly provided herein, the provisions of this Agreement shall inure to the benefit of and be binding upon, the successors and assigns of the Parties. The Reseller shall not assign, sublicense or transfer its rights or obligations under this Agreement to any third person(s)/party without the prior written consent of the Principal.

17. Arbitration

Any Dispute, including any question regarding the existence, validity or termination of the Agreement, shall be referred to and finally resolved by arbitration under the rules of the Dubai, United Arab Emirates. The seat, or legal place, of arbitration shall be Dubai, United Arab Emirates. The language to be used in arbitral proceedings shall be English.

18. Jurisdiction & Attorney's Fees

This Agreement shall be governed by and interpreted and enforced in accordance with the laws of United Arab Emirates, applicable therein without reference to rules governing choice of laws. Subject to Section 22, any action relating to this Agreement must be brought in a court in Dubai, United Arab Emirates. Principal reserves the right to enforce the law in the Country/State/District where the Registered/Corporate/Branch Office, or Place of Management of the Reseller is situated as per the laws of that Country/State/District.

If any legal action or other legal proceeding relating to the performance under this Agreement or the enforcement of any provision of this Agreement is brought against either Party hereto, the prevailing Party shall be entitled to recover reasonable attorneys' fees, costs, and disbursements (in addition to any other relief to which the prevailing Party may be entitled.

19. Abuse Complaint

18.1 For any complaints regarding any of our services or your Buzinessware account that are related to our Terms, please send an e-mail to [email protected].

18.2 Be as detailed as possible when explaining the problem!

20. Privacy Policy

At Buzinessware, we recognize that privacy is important. This Privacy Policy applies to all products and services provided by us.

20.1. Collection of Information: We collect various information when you register with Buzinessware FZCO, during your usage of our services, when you visit pages of our partners. We may combine information about you that we have with information we obtain from other partners or other companies in order to provide you a better experience or to improve the quality of our services. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, our cookie information, software and hardware attributes the page you request and other standard browser parameters.

20.1.1 We collect the following personal information from you

20.1.2 Contact Information such as name, email address, mailing address, phone number

20.1.3 Billing Information such as credit card number, and billing address

20.1.4 Unique Identifiers such as username, account number, password

20.1.5 Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited

20.1.6 As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

20.2. We use this information to

20.2.1 Fulfill your order

20.2.2 Send you an order confirmation

20.2.3 Send you requested product or service information

20.2.4 Send product updates or warranty information

20.2.5 Respond to customer service requests

20.2.6 Administer your account

20.2.7 Send you a newsletter

20.2.8 Respond to your questions and concerns

20.3. Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at [email protected].

20.4. Social Networks

We enable you to create a profile, and share information such as messages, photos, and videos with others within your network. We cannot control the actions of others with whom you may choose to share your pages and information. Also we cannot guarantee that the content you post on our site will not be viewed by others outside your network.

When you use our services, we send one or more cookies - a small file containing a string of characters - to your device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing you with a better experience. We may set one or more cookies in your browser when you use our services or one of our partner's services. When you send messages, publish content, post material, transmit information or email through our services, we may retain the same in order to process your inquiries, respond to your requests and improve our services.

Our infrastructure consists of servers deployed at multiple data centers that are owned and operated by us or our partners. All information collected within our services resides on this network of servers.

20.5. Use of Information

We only use and process personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

20.5.1 Communicating with you

20.5.2 Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information

20.5.3 Providing our services

20.5.4 Auditing, research, and analysis to maintain, protect and improve our services

20.5.5 Ensuring the technical functioning of our network

20.5.6 Protecting our rights or property and that of our users

20.5.7 Developing new services

20.6. Choices for Personal Information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.

20.7. Disclosure to Third Party

We will share your information with third parties only in the ways that are described in this privacy statement.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may disclose your personal information

As required by law, such as to comply with a subpoena, or similar legal process

20.7.1 When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,

20.7.2 If BUZINESSWARE FZCO is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

20.7.3 To any other third party with your prior consent to do so.

20.7.4 We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users by demographic. Such information does not identify you individually.

20.8. PayPal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal Web site.

20.9. Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

20.10. Tracking Technologies

We or a third party contracted by us may use technologies such as cookies, Web beacons, or scripts to gather information about how you and others interact with our Web site. For example, we will know how many users access a specific areas or features within our site and which links or ads they clicked on. We use this aggregated information to understand and optimize how our site is used, improve our marketing efforts, and provide content and features that are of interest to you.

20.11. No-Spam Policy

We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.

20.12. Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

We provide two means for you to make a purchase on our site. You can either use our order form or a third party checkout option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party checkout option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

20.13. Accessing and Updating Personal Information

When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.

20.14. Other Information

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so.

20.15. Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at [email protected].

20.16. Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

20.17. Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time.

21. Feedback

Please note that this Privacy Policy may change from time to time.

404, Apricot Tower, Dubai Silicon Oasis, 341230 Dubai, UAE

Email: [email protected]

Phone: +971 4 320 6100

Definitions

'We'/'Us'/'Our'/'Buzinessware FZCO.' means Buzinessware FZCO, 404, Apricot Tower, Dubai Silicon Oasis, Dubai, United Arab Emirates and/or any of its subsidiaries and/ or affiliates involved in providing the Services.

'You'/'Your'/'Yourself'/'User'/'Customer' means the user of the Website and/or customer of the Services.

'Services' means any services offered by Buzinessware FZCO. on its website including but not limited to domain registration/transfer, Web hosting Services, Emails Solutions, Servers including VPS, Cloud, and Dedicated Servers, Enterprise Cloud Services, Managed Support - commonly referred to as the Buzinessware Services.

1. Billing/Pricing/Payment

1.1. Billing

i All billings to Customers are in either USD or AED. Customers located in United Arab Emirates will be billed in AED. All other customers are billed in USD.

ii All Invoices are system generated & auto-sent 7 days before the due date on the registered email address (Keeping the updated email address is the sole responsibility of the customer)

iii Payment must be made by the due date to avoid the interruption in services subscribed by customer

iv All Infrastructure services remain active for a (Billable) period of 30 days from the due date before service is suspended. However, any and & all software licenses & cloud subscriptions ex. Domains, SSL, Windows, cPanel, Microsoft 365, etc. are suspended instantly

1.2.Payment

Customer shall agree to pay all applicable fees for Services in effect at the time of sign-up registration and/or renewal, subject to these Terms. Customer agrees to update and keep current all of Customer's billing information, email, and all other contact information. It is the Customer's responsibility to verify that the information submitted is accurate to insure proper billing and continuity of services. All payments are received and processed in USD or AED. We offer multiple billing terms for certain services.

2. Payment using Credit Card - Terms & Conditions

2.1. Buzinessware has chosen CyberSource to secure credit cards.

2.2. All credit card transactions are processed & stored using secure encryption—the same level of encryption used by leading banks on a PCI-Compliant network.

2.3. Customer can cancel the subscription to any product or service any time before the term expires. In such events, Customer shall not be entitled for any refund for the cancelled service.

2.4. Cancellation request from customer end before the renewal term will terminate your service at the end of your current billing cycle. Customer shall not be billed further. If customer choose not to auto renew option, then he/she shall be liable to pay using offline methods such as QuickPay, PayPal, or pay with online bank transfer & email proof of payment to [email protected] before renewal term.

2.5. Buzinessware or its employees do not have access to customers credit card details since all details are stored in encrypted format by CyberSource.

2.6. In case customer failed to pay through credit card, he/she shall be liable to pay using offline methods such as QuickPay, PayPal, or pay with online bank transfer & email proof of payment to [email protected] before renewal term.

2.7. Services subscribed by customer excluding third-party products like domains. SSL, licenses, Office 365, Microsoft 365, cPanel, Plesk etc. shall get suspended after 30 days of due date in case we do not receive invoiced amount for renewal of service. Third-party products like domains, SSL, licenses, Office 365, Microsoft 365, cPanel, Plesk etc. will get suspended immediately after due date.

2.8. A valid credit card must be added with us if customer wants to subscribe managed multi-cloud services from us.

2.9. Additional usage of any resources like bandwidth, block storage, object storage, snapshot storage, RAM etc will be billed at the end of the month and will be deducted from the credit card stored with us.

2.10. All services are terminated & ALL DATA is permanently deleted from our systems 15 days after the suspension

2.11. Buzinesswares Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction

3. Termination

3.1. All services are terminated & ALL DATA is permanently deleted from our systems 15 days after the suspension

3.2. In the unfortunate event of suspension and/or termination, kindly note we are not liable for financially or otherwise for your loss of business and/or communication due to non-payment. This disclaimer further releases us, the provider from any future malign, threats or legal proceedings

4. Promotions

Buzinessware may periodically offer discounted services or credits in connection with a promotional offer, including, without limitation, free domain name registration. Such promotional offers are honored only in connection with the specific promotional package to which they apply. In the event a Customer downgrades or otherwise changes his/her/its subscription to a subscription to which a promotional offer does not apply, Customer will forfeit any unused free credits offered under the promotional packaged and Buzinessware will charge Customer the prevailing fees for any free credits redeemed by Customer under the promotional package.

5. Pricing

Buzinessware expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online in our website and effective immediately without any notice. If you have purchased services for a period of months or years, changes or modifications in prices and fees shall be effective when the services in question come up for renewal.

6. Reinstatement Fee

6.1. Few subscriptions like domains etc., require an additional 50% reactivation fee within 7 days of Expiration & entail USD 150 fees thereafter (subject to renewal as per term allowed by the Domain Registration Authority vendor) in addition to the cost of the Renewal subscription.

6.2.Customer shall be liable to make full payment including all suspended license costs are required to reactivate the service, as it entails dual processing at our end.

6.3. It may take 48 hours to re-activate the service after dues cleared by the client during suspension period.

7. Buzinessware makes no representations or warranties that

7.1. The amount submitted to your bank for payment will be the same as the amount posted to your bank statement.

Or

7.2. The estimated conversion price will be the same as either the amount processed or the amount posted to your bank statement, and you agree to waive any and all claims based upon such discrepancies, including any and all claims for a refund based on the foregoing.

7.3.We operate from Dubai, UAE and choose to calculate all taxes on services according to laws and regulation of Dubai, United Arab Emirates and are not based in billing information that you produce at the time of purchase.

8. Taxes

8.1. Customer shall acknowledge and agree that you will be charged 5% Value Added Tax ('VAT') against all your invoices raised from Buzinessware for your subscriptions, upgrades and renewals as per Federal Authority of Taxes, United Arab Emirates.

8.2. Customer shall acknowledge and agree that you may be charged Value Added Tax ('VAT'), Goods and Services Tax ('GST'), or other localised fees and/or taxes, based on your bank and/or the country indicated in your billing address section.

8.3. For all the Non-UAE Clients: Value Added Tax ('VAT') Declaration under Article 31 of the Executive Regulations to the UAE VAT Law With reference to the service received from Buzinessware

We confirm that -

i. We are a Non-resident entity in the UAE.

ii. Service under the contract shall not be received by our employee or a director or any other person/company in the UAE.

iii. However, In case such service is received by our employee or a director or any other person/company in the UAE, then the other person/company is registered for VAT in UAE and will be able to recover full Input tax as per the VAT law in UAE.

In case of any change to above 3 points We shall notify Buzinessware immediately.

9. Refund & Cancellations

9.1. Buzinessware shall, in its sole and absolute discretion, allow for the Return or Replacement of any new Service purchased within 3 days from the date of purchase in case you are not satisfied with the service. Refund will be approved only against request from customer with solid evidence to prove service level issue.

9.2. Money for the requested refund/return shall be refunded back to the Customer in part or whole if the refund/return approve by Buzinessware as per Buzinesswares Return Policy. Returns shall only be credited back to the Account used to make the original purchase. If the original Account has been closed, the purchase is not eligible for Return.

9.3. There shall be no Refund for products/services/licenses listed below.

i. Domains

ii. All Microsoft Products (Windows Operating Systems, MSSQL Database, Office365, Microsoft Exchange, CDN, SharePoint, Skype for Business, OneDrive, Azure, Dynamics 365, Visio, Enterprise Mobility & Security, Microsoft365 etc.)

iii. All other licenses from external vendors (WHM/cPanel, Plesk, Bitdefender, TrendMicro, Cloud Linux, Softaculous, Acronis, SiteLock, Cloudflare, Anti-Spam, Web Application Firewall, CDN, Weebly website builder etc.)

iv. SSL Certificates

v. Multi-cloud services including Azure, AWS, Digital Ocean, Google Cloud etc.

9.4. Customers can cancel a Product or a Service with a billing subscription at any time by accessing his Account online or by contacting Buzinessware. No future payments shall be billed or charged against his subscription. The cancellation of repetitive billing services does not generate a Refund.

9.5. Any Service interruptions or downtime or outage due to scheduled maintenance by Buzinessware or its network providers shall not count towards the uptime guarantee. Buzinessware is not liable in any way for failure of third-party services

Buzinessware Free Tier program consists of offers ("Offers") for use of Buzinessware Services under the Terms of Services and the terms of the Customer Agreement or other agreement with us governing your use of Buzinessware Services (the "Agreement").

There are three kinds of Offers:

1. Free for Life

Buzinessware offers certain services for lifetime at free of cost. Plans under the free for life offer are available in the shop.

Free for Life under our Free Tier Program is only available to the new customers and is available for lifetime following your sign-up date.

You will not be eligible for any Offers if you or your entity create(s) more than one account to receive additional benefits under the Free for Life Offer.

An organization can only get the benefit of Free of Life Service using one account in the Organization. We will aggregate the usage across all accounts in the Organization to calculate the Organizations use of the Services under the Free for Life offer. You will be charged standard rates for use of Buzinessware Services if we determine that you are not eligible for an Offer.

If you have not used the Free for Life Services provided under the Free Tier Offer during the previous 3 months, we may reclaim those services after giving you 30 days notice. Even if your services are reclaimed, you may continue to participate in Offers using new Free for Life Services.

2. Free Trial

Buzinessware offers certain services for 7 days free trial to experience it's services. Plans under the free for life offer are available in the shop.

The Trial period of the Service is free of charge and limited in a timely manner. At any point of the Trial, you may contact [email protected] to upgrade your Trial to a paid plan. Expiration of the Trial without upgrade lead to deletion of the service and all data and cannot be restored.

New benefits added to the Free Trial offer will be available to you for the remainder of your Free Trial term but will not extend it. If your trial period has already expired, then you will not be entitled to any such new benefits.

Unused usage amounts remaining at the end of the month under any Offers do not roll over to subsequent months.

3. Free Credit

We offer eligible customers $30 in Free credits ("Credits") to be used within the first 30 days of sign-up for the services under multi-cloud (services subject to change). This offer is limited to one Free Account per eligible customer and cannot be combined with any other offer unless otherwise permitted by Buzinessware.

With the Free Credit, eligible customers receive $30 of credits which can be used within the first 30 days on most Azure services. Any unused credits cannot be carried over to subsequent months and cannot be transferred to other subscriptions.

Within 30 days of sign-up or upon exhaustion of the Credits (whichever occurs first), you must upgrade to paid subscription by removing the Spending Limit. This allows continued use of the services for the term.

Exclusions:

Free credits may not be used to purchase Managed support plans, third-party branded products, products sold through the Buzinessware Marketplace, SSL Certificates, Domains or any third-party licenses

Free credits may not be used to purchase Managed support plans, third-party branded products, products sold through the Buzinessware Marketplace, SSL Certificates, Domains or any third-party licenses

We may terminate any services under the Free Tier Program at any time.

Customer shall agree and accept that you will not facilitate, engage in, or participate in any use of Buzinessware Free Tier services, for crypto currency mining, denial of service attacks, spamming, or illegal activity, and/or any use that could cause harm to Buzinessware or others, and will enforce strong internal controls to prevent the same. If Buzinessware believes for any reason that such Buzinessware services under the Free Tier Program are being used for any prohibited purpose, Buzinessware may, in its sole discretion, suspend or terminate your access to the services you have subscribed.

1. Domain Registration & Transfer

Agreement

This Domain Registration Agreement ("Agreement") is between BUZINESSWARE FZCO as the sponsoring registrar, or acting as reseller for the sponsoring registrar identified in the WHOIS record which may be retrieved here ("we," "us," "our," "Registrar", BUZINESSWARE FZCO), and you, the person or entity registering a domain or domains through BUZINESSWARE FZCO. This Agreement explains our obligations to you and explains your obligations to us for various Services.

Selection of a Domain Name

You represent that, to the best of your knowledge and belief, neither the registration of the domain name nor the way it is directly or indirectly used infringes the legal rights of a third party and that the domain name is not being registered for any unlawful purpose.

Fees

As consideration for the services you have selected, you agree to pay BUZINESSWARE FZCO for registration, renewal or transfer, the applicable service(s) fees. All fees payable hereunder are non-refundable. As further consideration for the Services, you agree to: (1) provide certain current, complete and accurate information about you as required by the registration process and (2) maintain and update this information as needed to keep it current, complete, and accurate. All such information shall be referred to as account information ("Account Information"). By accepting this agreement, Customer warrants that the statements in your application are true.

Term

You agree that the Registration Agreement will remain in full force during the length of the term of your Domain Name Registration. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, and then the term of this Registration Agreement will be extended accordingly. This Agreement will remain in full force during the length of the term of your Domain Name Registration as selected, recorded, and paid for upon registration of the Domain Name. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, and then the term of this Registration Agreement will be extended accordingly. Should you transfer your domain name, or should the domain name otherwise be transferred due to another Registrar, the terms and conditions of this contract shall cease and shall be replaced by the contractual terms in force for the purpose of registering domain names then in force between SECOND LEVEL DOMAIN holders and the new Registrar.

Expired Domain Names

You agree that we may place our contact information in the WHOIS output for any expired domain name, as the failure to renew results in the immediate cancellation of registration and loss of all rights to the domain name. When you choose not to renew your domain name, you agree that we may, in our sole discretion, renew and transfer the domain name to a third party on your behalf as an Expired Domain Transfer ("ED Transfer").

Modifications to Agreement

You agree, during the period of this Agreement, that we may: (1) revise the terms and conditions of this Agreement; and (2) change the services provided under this Agreement. Any such revision or change will be binding and effective immediately on posting of the revised Agreement or change to the service(s) on our web site, or on notification to you by email as per the Notices section of this agreement. You agree to review our web site, including the Agreement, periodically to be aware of any such revisions. If you do not agree with any revision to the Agreement, you may terminate this Agreement at any time by providing us with notice by email as per the Notices section of this agreement. Notice of your termination will be effective on receipt and processing by us. You agree that, by continuing to use the Services following notice of any revision to this Agreement or change in service(s), you shall abide by any such revisions or changes. You further agree to abide by the ICANN Uniform Dispute Resolution Policy ("Dispute Policy") as amended from time to time. You agree that, by maintaining the reservation or registration of your domain name after modifications to the Dispute Policy become effective, you have agreed to these modifications. You acknowledge that if you do not agree to any such modifications, you may request that your domain name be deleted from the domain name database.

Modification to your account

You must login to https://platform.buzinessware.com with the username and password available with you to change any of your account information with us. Please safeguard your username and Password from any unauthorized use. In no event will we be liable for the unauthorized use or misuse of your account credentials

Domain Name Dispute Policy

If You reserved or registered a domain name through us or transferred a domain name to us from another registrar, you agree to be bound by the Dispute Policy which is incorporated herein and made a part of this agreement by reference. If the registered domain name belongs to the ".info" tld extension, you also submit to proceedings commenced under ICANN's Uniform Domain Name Dispute Resolution Policy ("UDDRP") and the Sunrise Dispute Resolution Policy ("SDRP")

Please click below links to get more details about dispute policies
https://www.icann.org/resources/pages/help/dndr/udrp-en
https://www.icann.org/resources/pages/dndr-2012-02-25-en

Domain Name Disputes

You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the Dispute Policy in effect at the time of the dispute. You agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions contained in the Dispute Policy. For any dispute, you agree to submit to the jurisdiction of the courts of Dubai, UAE.

ICANN policy

You agree that your registration of the second level domain name shall be subject to suspension, cancellation, or transfer pursuant to any ICANN-adopted policy, or pursuant to any registrar or registry procedure not inconsistent with an ICANN-adopted policy, (1) to correct mistakes by Registrar or the Registry in registering the name or (2) for the resolution of disputes concerning the SECOND LEVEL DOMAIN name. Further, you acknowledge that you have read and understand the Registrant Rights and Responsibilities as outlined by ICANN: Registrant Rights and Responsibilities

Restriction on registrar Transfers

For generic top-level domains governed by ICANN, you agree that you may not transfer your domain registration to another domain registrar during the first sixty (60) days from the effective date of your: (1) initial domain registration or (2) completion of a domain transfer into BUZINESSWARE FZCO. If you choose to utilize our transfer lock service, you agree to provide written authorization (electronic acceptance is acceptable) to BUZINESSWARE FZCO for the transfer of the domain to another registrar and agree to pay all fees that may be charged by BUZINESSWARE FZCO to effect the transfer. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer Policy (https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en).

For country-code top-level domains, as established by each registry, you agree that you may not transfer a domain to another registrar during the first sixty (60) days of the initial registration or after expiration of the domain. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer Policy (https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en).

Agency

Should you intend to license use of a domain name to a third party you shall nonetheless be the SECOND LEVEL DOMAIN holder of record and are therefore responsible for providing your own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the SECOND LEVEL DOMAIN. You shall accept liability for harm caused by wrongful use of the SECOND LEVEL DOMAIN, unless you promptly disclose the identity of the licensee to the party providing you reasonable evidence of actionable harm.

Announcements

Registrar reserves the right to distribute information to you that is pertinent to the quality or operation of our services and those of our service partners. These announcements will be predominately informative in nature and may include notices describing changes, upgrades, new products, or other information to add security or to enhance your identity on the Internet.

Limitation of Liability

You agree that BUZINESSWARE FZCO will not be liable to you or any other person for any loss that may occur due to (a) any loss of registration of a domain name, (b) the use of your domain name, (c) access delays or access interruptions to BUZINESSWARE FZCO's registration system; (d) the non-delivery or mis-delivery of data between you and BUZINESSWARE FZCO; (e) events beyond BUZINESSWARE FZCO's reasonable control; (f) the processing of this application; (g) the processing of any modification to the record associated with your domain name, (h) the failure of you or your agent to pay any fees hereunder; or (i) the application of the dispute policy. Further, BUZINESSWARE FZCO will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if BUZINESSWARE FZCO has been advised of the possibility of such damages. In no event shall BUZINESSWARE FZCO's maximum liability exceed the total amount paid by you to BUZINESSWARE FZCO for registration of your domain name during the prior 3 years under the terms of this agreement.

Indemnity

You agree to indemnify, defend and hold harmless the Registry Operators, including .aeDA, Enom Inc. etc and their directors, officers, employees and agents from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses, arising out of or relating to the domain name registration. You further agree that this indemnification obligation will survive the termination or expiration of the registration agreement. Failure to provide those assurances may be considered by us to be a breach of your Agreement and may result in deactivation of your domain name and forfeit the right to privacy on a domain. A pro-rated refund will be issued to the payment method on file for the remaining unused service.

Transfer of ownership

The person named as registrant contact at the time the controlling username and password are secured shall be the owner of the domain name. You agree that prior to transferring ownership of your domain name to another person (the Transferee") you shall require the ‘Transferee’ to agree to be bound by all the terms and conditions of this Agreement. Your domain name will not be transferred until we receive such assurance along with the applicable transfer fee. If the Transferee fails to be bound in a reasonable fashion (as determine by us in our sole discretion) to the terms and conditions in this Agreement, any such transfer will be null and void.

Breach

You agree that failure to abide by any provision of this Agreement, any operating rule or policy or the Dispute Policy provided by us, may be considered by us to be a material breach and that we may provide a written notice, describing the breach, to you. If within thirty (30) calendar days of the date of such notice, you fail to provide evidence, which is reasonably satisfactory to us, that you have not breached your obligations under the Agreement, and then we may delete the registration or reservation of your domain name. Any such breach by you shall not be deemed to be excused simply because we did not act earlier in response to that, or any other breach by you.

No Guaranty

You agree that, by registration or reservation of your chosen domain name, such registration or reservation does not confer immunity from objection to the registration, reservation, or use of the domain name.

Disclaimer of Warranties

You agree that your use of our Services is solely at your own risk. You agree that such Service(s) is provided on an "as is," "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service(s) or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Information

As part of the registration process, you are required to provide us certain information and to notify us within seven (7) days of any change as such information changes such that our records are current, complete and accurate. You are obliged to provide us the following information (collectively, the "Registration Information"):

1. Your name and postal address (or, if different, that of the domain name holder);

2. The domain name being registered

3. The name, postal address, Email address, and voice and fax (if available) telephone/mobile numbers of the administrative contact for the domain name.

4. The name, postal address, Email address, and voice and fax (if available) telephone/mobile numbers of the billing contact for the domain name.

5. The name, postal address, Email address, and voice and fax (if available) telephone/mobile numbers of the billing contact for the domain name.

Domain Privacy Service

1.1 If you purchased domain privacy services ('Domain Privacy"), you agree that your Registration Information will be replaced in any public WHOIS search with information provided by Registrar as determined in its sole discretion (the "Private WHOIS Contact Information").

1.2 Although the Private WHOIS Contact Information will appear in any public WHOIS search result, you are solely responsible for resolving any and all monetary, creditor, or other claims that arise in connection with a legal or other dispute involving your domain name registration. Use of the Domain Privacy service in no way alleviates your obligation to provide valid and accurate Registration Information and to update and correct such information pursuant to the terms of this Registration Agreement.

1.3 The Domain Privacy service is NOT a general mail forwarding service. You agree that you will not provide any third party with the Private WHOIS Contact Information for the purpose of having such third party transmit communications to you. Registrar may immediately terminate the Domain Privacy service and, at its sole option, disclose the Registration Information in the event that you breach this Agreement.

1.4 Notwithstanding anything to the contrary, you agree that Registrar may, but is not obligated to, review and forward communications in connection with your domain name that it receives. You hereby authorise Registrar to receive, sort, open, forward, and destroy any and all Email sent to our address at our sole discretion. You specifically acknowledge that Registrar is not obligated but may forward to you certified or traceable courier mail (such as UPS or Federal Express deliveries), legal notices, or UAE postal mail; however, Registrar will NOT forward 'junk" mail or other unsolicited communications (whether delivered through fax, postal mail, or telephone), and you further authorize Registrar to either discard all such communications or return all such communications to the sender. You agree that: (i) postal mail may be forwarded via regular mail forwarding or scanned and emailed electronically to the email address listed in the Registration Information; (ii) emails will be forwarded to the email address listed in the Registration Information; and (iii) callers will be directed to use the mailing or email address listed on the Private WHOIS Contact Information and we will forward such mail or email pursuant to the terms of this section; we will not relay phone messages to you.

1.5 If any domain name for which you are using the Domain Privacy service is transferred to another registrar, Domain Privacy will automatically cease and no refund will be given for any unused portion of the service.

1.6  Failure to renew the Domain Privacy service while your domain name registration is still valid will result in the Domain Privacy being suspended, terminated or cancelled and your Registration Information will be displayed in any public WHOIS search.

1.7 Registrar expressly reserves the right, in its sole discretion and without any liability to you whatsoever, to suspend or cancel your use of the Service and/or reveal the Registration Information in any public WHOIS search or to any third party at any time without notice to you

a.  To comply with any applicable laws, rules, regulations or requirements, or with any subpoenas, court orders, official government inquiries or requests of law enforcement.

b. To comply with ICANN's Uniform Domain Name Dispute Resolution Policy

c. To resolve any and all third-party claims, whether threatened or made, arising out of your use of the Domain Privacy service, including without limitation, to avoid a dispute of any claim that the registered domain name violates or infringes a third party's trademark, trade name, or other legal rights;

d. In the event you breach any provision of this Registration Agreement or any other agreement you've entered into with Registrar, including, but not limited to, the Terms of Service;

e. To comply with the rules, procedures, or practices of the registry that governs the domain name extension receiving the Domain Privacy service and to protect the integrity and stability of the applicable domain name registry;

f. To avoid any financial loss or legal liability (civil or criminal) on the part of Registrar, its parent companies, subsidiaries, affiliates, shareholders, agents, officers, directors, or employees;

g. To prevent inappropriate activity that comes to Registrar's attention, including without limitation if you are using Domain Privacy to hide your involvement in illegal or morally objectionable activities, including without limitation, activities that are intended to or otherwise: (i) appeal purely to the prurient interests of third parties; (ii) defame, embarrass, harm, abuse, threaten, or harass third parties; (iii) violate laws of the United Arab Emirates; (iv) involve hate crimes, terrorism, or child pornography; (v) are tortuous, vulgar, obscene, invasive of a third party's privacy, racially, ethnically, or otherwise objectionable; (vi) impersonate the identity of a third party; (vii) harm minors in any way; or (viii) relate to or transmit viruses, Trojan Horses, access codes, backdoors, worms, time bombs, or any other code, routine, mechanism, device or item that corrupts, damages, impairs, interferes with, intercepts or misappropriates any software, hardware, firmware, network, system, data, or personally identifiable information.

h. Pursuant to paragraph 3.7.7.3 of ICANN's Registrar Accreditation Agreement ("https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en '), you agree that if you license use of a Registered Name (as that term is defined in the RAA) to a third party, you are nonetheless the Registered Name Holder of record (as that term is defined in the RAA) and are responsible for providing your Registration Information and for providing and updating valid and accurate Registration Information adequate to facilitate timely resolution of any problems that arise in connection with the Registered Name. A Registered Name Holder licensing use of a Registered Name according to this provision shall accept liability for harm caused by wrongful use of the Registered Name unless the Registered Name Holder promptly discloses the identity of the licensee to the party claiming violation or infringement of its rights.

Revocation

Your willful provision of inaccurate or unreliable information, your willful failure promptly to update information provided to us, or your failure to respond for over fifteen calendar days to inquiries by us concerning the accuracy of contact details associated with your registration shall constitute a material breach of this Agreement and be a basis for cancellation of the SECOND LEVEL DOMAIN registration.

Right of Refusal

We, in our sole discretion, reserve the right to refuse to register or reserve your chosen domain name or register you for other Services within thirty (30) calendar days from receipt of your payment for such services. In the event we do not register or reserve your domain name or register you for other Services, or we delete your domain name or other Services within such thirty (30) calendar day period, we agree to refund your applicable fee(s). You agree that we shall not be liable to you for loss or damages that may result from our refusal to register, reserve, or delete your domain name or register you for other Services.

Severability

You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms and provisions will remain in full force and effect.

Non-Agency

Nothing contained in this Agreement, or the Dispute Policy shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties.

Notices

Any notice, direction or other communication given under this Agreement shall be in writing and given by sending it via email. Valid notice shall only have been deemed to have been given when an electronic confirmation of delivery has been obtained by the sender. In the case of email notification to us at [email protected] or, in the case of notice to you, at the Email address provided by you in your WHOIS record. Any e-mail communication shall be deemed to have been validly and effectively given on the date of such communication, if such date is a business day and such delivery was made prior to 6:00 p.m. GST, otherwise it will be deemed to have been delivered on the next business day.

Entirety

You agree that this Agreement, the rules and policies published by us and the Dispute Policy are the complete and exclusive agreement between you and us regarding our Services. This Agreement and the Dispute Policy supersede all prior agreements and understandings, whether established by custom, practice, policy, or precedent.

Obligation to Maintain WHOIS

Your willful provision of inaccurate or unreliable information, your willful failure promptly to update information provided to us, or any failure to respond to inquiries by us addressed to the email address of the registrant, the administrative, billing or technical contact appearing in the Whois directory with respect to a domain name concerning the accuracy of contact details associated with the registration shall constitute a material breach of this Agreement and be a basis for cancellation of the domain name registration. Any information collected by us concerning an identified or identifiable natural person ("Personal Data") will be used in connection with the registration of your domain name(s) and for the purposes of this Agreement and as required or permitted by ICANN or an applicable registry policy.

Revocation

We, in our sole discretion, reserve the right to deny, cancel, suspend, transfer or modify any domain name registration to correct a mistake, protect the integrity and stability of the company and any applicable registry, to comply with any applicable laws, government rules, or requirements, requests of law enforcement, in compliance with any dispute resolution process, or to avoid any liability, civil or criminal. You agree that we shall not be liable to you for loss or damages that may result from our refusal to register or cancel, suspend, transfer or modify your domain name registration.

Inconsistencies with Registry Policies

In the event that this Agreement may be inconsistent with any term, condition, policy or procedure of an applicable registry, the term, condition, policy or procedure of the applicable registry shall prevail.

Non- Waiver

Our failure to require performance by you of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

Force Majeure

You acknowledge and agree that neither we nor the applicable registry shall be responsible for any failures or delays in performing our respective obligations hereunder arising from any cause beyond our reasonable control, including but not limited to, acts of God, acts of civil or military authority, fires, wars, riots, earthquakes, storms, typhoons and floods.

.ae registration – Terms & Conditions

1. Registrar’s agency agrees and covenants to act as an agent for the .aeDA for the sole purpose, but only to the extent necessary, to enable the.aeDA to receive the benefit of rights and covenants conferred to them under the Registrant Agreement.

2.

Registration of Domain Names

2.1 A Domain Name Application must be in the form prescribed under the .aeDA Policies. The Domain Name must comply with the .aeDA Policies.

2.2 BUZINESSWARE FZCO and the Registrant do not have any proprietary right arising from:

2.2.1 the Registered Name; oral

2.2.2 the entry of a Domain Name in the Registry Database.

2.3 All personal information pertaining to the Registrant is held by the .aeDA for the benefit of the public of the UAE

3.

Registrant information

The Registrant grants to:

3.1 the .aeDA, the right to publicly disclose to third parties, all information relating to the Registered Names in accordance with the .aeDA Policies which are available on the .aeDA's website;

3.2 BUZINESSWARE FZCO, the right to disclose to the .aeDA Registry, all information which is reasonably required by the .aeDA Registry in order to Register the Domain Name in the Registry; and

3.3 the .aeDA Registry, the right to publicly disclose to third parties, all information relating to the Registered     Name to enable the .aeDA Registry to maintain a public Registry WhoIs service, provided that such disclosure is consistent with all relevant .aeDA Policies.

4.

Change of Registrar

4.1 BUZINESSWARE FZCO ensures that the Registrant can easily transfer Sponsorship of the Registered Names the subject of this Agreement to another Registrar in accordance with the .aeDA Policies. The .aeDA Policies include, but are not limited to, such matters as:

4.1.1 the maximum fees chargeable by the Registrar;

4.1.2 when fees are not chargeable by the Registrar;

4.1.3 the circumstances pursuant to which the Registrar must transfer the Sponsorship of the Registered Names the subject of this Agreement; and

4.1.4 the circumstances pursuant to which the Registrar does not have to transfer the Sponsorship of the Registered Name the subject of this Agreement.

4.2 In the event that:

4.2.1 BUZINESSWARE FZCO is no longer a Registrar; or

4.2.2 the Registrar's Accreditation is suspended or terminated; or

4.2.3 the Registry-Registrar Agreement (RRA) is terminated by .aeDA, the Registrant is responsible for transferring the Registered Domain Name the subject of this Agreement to a new Registrar in accordance with the .aeDA. Policies within 30 calendar days of written notice being provided to the Registrant by the.aeDA. In the event that the Registrar-Registry Agreement (RRA) between the .aeDA and the Registrar is terminated, the Registrar must not charge the Registrant any fee for the transfer of the Registered Domain Name the subject of this Agreement to another Registrar.

5.

Registrar’s obligations

5.1 BUZINESSWARE FZCO will immediately give written notice to the Registrant if:

5.1.1 BUZINESSWARE FZCO is no longer a Registrar; or

5.1.2 the Accreditation is suspended or terminated; or

5.1.3 the Registry-Registrar Agreement (RRA) is terminated by the .aeDA.

5.2 The .aeDA may post notice of:

5.2.1 the fact that the BUZINESSWARE FZCO is no longer a Registrar;

5.2.2 the suspension or termination of a Registrar's Accreditation; or Registry-Registrar Agreement

5.2.3 the termination of the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar on its web site and may, if it considers appropriate, give such written notice specifically to the Registrant.

6.

 Registrant’s obligations

6.1 Throughout the Term of the Registrant Agreement, the Registrant must:

6.1.1 comply with the .aeDA Policies; and

6.1.2 give notice to the .aeDA Registry, through the Registrar, of any change to any information in the Registrant Data.

6.2 The Registrant must not, directly or indirectly, through Registration or use of its Domain Name or otherwise:

6.2.1 Register a Domain Name for the purpose of diverting trade from another business or web site;

6.2.2 Deliberately Register misspellings of another entity's company or brand name in order to trade on the reputation of another entity's goodwill; and

6.2.3 Register a Domain Name and then passively hold a Domain Name Licence for the purpose of preventing another Registrant from registering it.

6.3 The Registrant must not in any way:

6.3.1 transfer or purport to transfer a proprietary right in any Domain Name Registration.

6.3.2 grant or purport to grant a Registered Domain Name as security: or

6.3.3 encumber or purport to encumber a Domain Name Registration.

6.4 The Registrant will, immediately upon being requested to do so, enter into Domain Name License with the .aeDA.

7.

 Dispute resolution

7.1 The .aeDA currently has in place a dispute resolution policy called aeDRP (the .ae Dispute Resolution Policy) between the Registrant and a third party, in relation to entitlements to the Registered Domain Name the subject of this Agreement. The parties agree that the aeDRP binds the Registrar and the Registrant as if it were incorporated in the Registrant Agreement.

8.

 Registrant Warranties

8.1 The Registrant Warrants that it meets, and continues to meet, the Eligibility criteria prescribed in the .aeDA Policies relating to the Registering of a Domain Name. In the event that the Registrant ceases to meet such Eligibility criteria, the Domain Name License may be terminated by either the Registrar or the.aeDA.

8.2 The Registrant makes the warranties set out in Registrant Warranties Policy (and any other Policy introduced in substitution, replacement or amendment to that Policy by the Registrar). The warranties include, without limitation, that all information supplied to the Registrar for the Registration of the Domain Name the subject of this Agreement is true, complete and correct. The Registrant accepts that the .aeDA or the Registrar shall cancel the Registration of the Domain Name the subject of this Agreement if any of the warranties are not true.

8.3 The Registrant Warrants that it has not previously submitted a Domain Name which is the same as the Domain Name the subject of this Agreement for Registration with another Registrar where:

8.3.1 the Registrant is relying upon the same Eligibility criteria for both Domain Names; and

8.3.2 the Domain Name has previously been rejected by the other Registrar.

9.

 Liability

9.1 The Registrant shall not pursue any claim against the .aeDA for anything arising out of this Agreement or related to the Domain name the subject of this agreement, and the .aeDA is not liable for any direct, indirect, special, punitive, exemplary or consequential damages, including but not limited to damages resulting from loss of use, lost profits, lost business revenue or third party damages arising from any breach by the Registrar of its obligations under the Registrant Agreement or the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar.

9.2 The Registrant acknowledges and agrees that if the Registrar has any outstanding fees owing to the .aeDA, entitling the .aeDA to terminate the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar, the .aeDA may in its sole discretion terminate the Registry-Registrar Agreement (RRA).

9.3 The Registrant agrees that the .aeDA is not responsible for the use of any Domain Name in the Registry database and that the .aeDA is not responsible in any way for any conflict or dispute with or any actual or threatened claim against a Registrar or Registrant, including one relating to a registered or unregistered trademark, a corporate, business or other trade name, rights relating to a name or other identifying indicia or of an individual or other intellectual property rights of a third party or relating to the defamation or unlawful discrimination with respect to any other person.

9.4 Notwithstanding any other provision of this Agreement and to the fullest extent permitted by law, the .aeDA will not be liable to the Registrant for consequential, indirect or special losses or damages of any kind (including, without limitation, loss of profit, loss or corruption of data, business interruption or indirect costs) suffered by the Registrant as a result of any act or omission whatsoever of the .aeDA, its employees, agents or subcontractors

10.

Privacy Policy

When a Domain Name is registered, certain information is collected for use on the Whois Service. The Whois Service allows internet users to query a Domain Name to find out the identity and contact details of Registrants. The public Whois service is a standard feature of Domain Name systems around the world. Please see the .aeDA´s Whois Data Collection and Display Policy www.aeDA.ae which sets out the guidelines on the collection, disclosure and use of Whois data.

11.

Registrant Agreement

We support to accept orders for Registration, Cancellation, Deletion, Renewal, Maintenance or Transfer and Billing and Technical Support to Registrants. Our Customer Service and Support in relation to ensuring, and in compliance with .aeDA policies the accuracy of and maintenance of accurate Registry Data and any necessary changes. The Domain Name must comply with the .aeDA Policies. The Registrant does not have any proprietary right arising from: the Registered Name; or the entry of a Domain Name in the Registry Database. All personal information pertaining to the Registrant is held by the .aeDA for the benefit of the public of the UAE.

12.

Domain Name License and Certificate of Registration

The Domain Name License and Certificate of Registration is Emailed to the Registrants address as stored in the Registry Database.

13.

Registrant Warranty Statement

By submitting this Application for a Domain Name, you hereby confirm that you are eligible to hold the Domain Name set out in this application, and that all information provided in this Application is true, complete and correct, and is not misleading in any way. If any of the information is later found not to be true, or is incomplete, incorrect, or misleading in any way, or if you have submitted this Application in bad faith, the Domain Name License shall be cancelled, and you shall permanently lose the use of the Domain Name.

General Terms, policies and offers

1.

 Free Domain.
Buzinessware FZCO may add Free Domain offer with other services like web hosting under below conditions.

1.1 Registration of Free domain will be applicable for TLDs .com, .net and, org only

1.2 Validity of the Free domain will be limited to 1 year

1.3 Domain will get expired automatically unless the customer did not renew on or before due date.

1.4 Buzinessware FZCO has the right to discontinue the free domain offer at any time.

2.

 Redemption Period:
The registrar will assign the domain to redemption on day 45. During this period, it is not possible to renew the domain name.

2.1 The redemption grace period lasts 30 days.

2.2 There is a fee to restore a domain from Redemption status. This fee cannot be waived or refunded.

2.3 A domain will be considered abandoned if it is not redeemed. The registrar may exercise its right to auction, sell, delete, or dispose of the name at any time.

3.

 ICANN Fee:
ICANN (the Internet Corporation for Assigned Names and Numbers) charges a mandatory annual fee of $0.18 for each year of domain registration, renewal, or transfer. ICANN fee is applicable for all gTLDS. Customer shall agree that he/she will pay the same during registration, renewal, or transfer of domains.

4.

 Domain Protect:
Domain Protect is a domain security service offered by Buzinessware FZCO along with domain registration or transfer. Domain Protect is a combination of Privacy Protection, Domain Insurance and Domain Reputation Service. Privacy protection cannot be provided with CCTLDs like .ae.

5.

Domain Offers:
We may offer special discounted price for registration of certain domains like .ae, .com, .net and .org exclusively for 2 years registration as a part of special promotion. The said offer is valid only if customer register for 2 years. Renewal price will be the actual price without any discount and the customer shall agree that he/she pay the actual price for the renewal. Buzinessware FZCO has the right to discontinue the offer any time at its sole discretion.

2. Shared Web Hosting [ Web Hosting & Windows Web Hosting]

THIS AGREEMENT is made and entered between BUZINESSWARE FZCO, hereinafter referred to as BUZINESSWARE FZCO and the Customer, who wishes to use the services of BUZINESSWARE FZCO NOW, THEREFORE, in consideration of the foregoing premises and the mutual covenants hereinafter set forth, the parties hereto agree as follows:

1.

 Service Description:
As a World Wide Web service provider, BUZINESSWARE FZCO provides shared Webhosting service on dedicated server computers which are integrated into the Internet. These server computers shall send and receive information in relationship to the World Wide Web. Customer wishes to connect to the World Wide Web utilizing the hardware and software resources of BUZINESSWARE FZCO to establish an Internet web presence on one of BUZINESSWARE FZCO’s server computers.

2.

Conditions: 
The application and this Agreement constitute a binding contract between BUZINESSWARE FZCO and the Customer and do not extend to any other person or entity. Customer may resell to third parties but is responsible for third party activities and content and is bound by the terms under this Agreement. Cancellations after the application is received and web space is set-up will still hold the Customer responsible for costs incurred by BUZINESSWARE FZCO concerning the set-up of the web space.

3.

Warranties:
With respect to the service to be provided herein, the Customer acknowledges that BUZINESSWARE FZCO makes absolutely no warranties whatsoever express or implied. As a result, the Customer agrees that BUZINESSWARE FZCO shall not be liable to the Customer for any claims or damages which may be suffered by the Customer, including, but not limited to, losses or damages resulting from the loss of data as the result of delays, non-deliveries, or service interruptions.

4.

 Information: 
The utilization of any data or information received by the Customer from the utilization of the service to be provided by BUZINESSWARE FZCO is at the Customer’s sole and absolute risk. BUZINESSWARE FZCO specifically disclaims and denies any responsibility for the completeness, accuracy or quality of information obtained through the services to be provided hereby. Domain Name: If BUZINESSWARE FZCO shall acquire an Internet Domain Name on behalf of the Customer, then in such case the Customer hereby waives any and all claims which it may have against BUZINESSWARE FZCO for any loss, damage, claim or expense arising out of or in relation to the registration of such Domain Name in any on-line or off-line network directories, membership lists or registration lists, or the release of the Domain Name from such directories or lists following the termination of the providing of this service by BUZINESSWARE FZCO for any reason.

5.

Unilateral Service Revocation:
 In the event that BUZINESSWARE FZCO may at any time believe that the services cannot be continued for any reason then it will give 30 days notice for discontinuation of service and refund the payments for unutilized period of the original contract to the customer or if the service is being utilized for unlawful purposes by the Customer or in contravention with the terms and provisions herewith including the standard terms and conditions as per Annexure-A BUZINESSWARE FZCO may immediately discontinue such service to the Customer without liability.

6.

Indemnification:
The Customer shall indemnify and hold harmless BUZINESSWARE FZCO from any and all loss, cost, expense, and damages on account of any and all manner of claims, demands, actions, and proceedings that may be initiated against BUZINESSWARE FZCO on the grounds that the web space content violates any copyright, proprietary right of any person, state and federal regulations, or contains any matter that is libelous or scandalous.

7.

Changes In Terms of Agreement:
BUZINESSWARE FZCO reserves the right to make changes to the terms and conditions of this Agreement upon thirty (30) days notice to the Customer, advising of the change and the effective date thereof, but with changes in service fees being effective only at the end of any period for which the Customer has prepaid. Utilization of the service by the Customer following the effective date of such change shall constitute acceptance by the Customer of such change(s).

8.

Entire Agreement and Understanding:
This instrument and the application for web space constitute the entire agreement between the parties, and represent the complete and entire understanding of the parties with respect to the subject matter of this Agreement.

9.

Resource Usage:
Based on the prevailing industry standards, all our hosting related products were packaged around the Disk Space and Bandwidth specifications. The practice continues even in 2015. The technology has undergone a sea change with better and powerful CPUs, Cheaper and higher RAM and larger storage devices. On the software side too, the contents have steadily moved to web 2.0 and web 3.0 platforms. Dynamically generated web sites, engaging flash graphics & movies, content fetching in background like RSS, quotes, tweets etc, demand availability of other resources like CPU power, RAM allocations, Database overheads etc. It is very difficult for the customers to specify such requirements in advance. As the sites grow, so is the need of higher resources till the customer reaches a limit on the shared environment. If one customer uses more resources on a shared server, the other customer’s sites / accounts are affected. We enforce following resource limits on all our shared servers. If your needs are not met, please do not sign-up the regular hosting account. Talk to our sales or business development team to customize services for you. These resource usage limits are applicable to all web hosting (Includes “Web Hosting / Business Email/ Reseller”) accounts. These are not applicable to the dedicated / cloud servers. These policies are in place to protect you, our customers, from poor service quality.

9.1

CPU Usage:
Whether a web page is static or dynamically constructed, the web server’s CPU is used to obtain and deliver the web page to your visitors. When a page is dynamically created by a script, even more CPU cycles or resources are used, since the script has do a fair amount of processing to reconstruct your web page. It has to load the web template, obtain the data for that specific page from the database, execute the plugins or modules that you have installed, and finally assemble the page for delivery to the visitor.

Since CPU time is a finite resource shared by all websites hosted on a particular web server, if any one website excessively uses the CPU, the other sites on that computer will not have an opportunity to deliver their pages in a timely fashion, and will appear either to be sluggish or non-responsive. As such, we monitor the amount of CPU your site uses on shared web hosting plans, to prevent problems when a single website uses too much of the CPU time, adversely affecting the other websites on that server.

9.2

RAM Usage:
RAM is the temporary memory that holds your site’s scripts and their data while they execute. The maximum amount of RAM a machine can have, is fixed. That amount of RAM is shared by all accounts on those servers. This memory is needed by all programs that is run on the server, including the server itself. If your scripts are huge, or they require a lot of RAM to execute, they will be competing in that limited pool of memory shared by all sites and all programs. As such, memory usage is another resource which is limited too.

9.3

Database Connections:
The data for dynamic websites is usually kept in special databases on the web server. A database server, such as the popular MS SQL / MySQL server, manages the database and provides the information requested by the site’s scripts when they need it.

Database servers have a limit on the number of connections they can accept at any one time. When too many requests for data are made simultaneously, they run out of resources and are unable to service those requests. This typically happens when your site receives a large amount of traffic, or when you use a script that is not very efficient (for example, it makes too many requests for every page it delivers), or both.

9.4

File System Contents:
Depending on the format type used for the storage disks, there could be limitations on number sub-directories and files within a directory. All the files must have proper permissions.

9.5

Resource Usage Restrictions:

9.5.1

CPU, RAM and Processes:
CPU usage, RAM usage and Processes invoked by your account, cron or any other method should not exceed the following limitations:

1. Utilize 25% or more of CPU usage for more than 90 Seconds.

2. Consumes more than 32 MB of RAM for more than 120 Seconds.

3. Number of open files should not exceed 64.

4. Create core dumps.

5. Number of simultaneous processes should not exceed 5.

6. Execute a script/binary that forks in a way to create a fork bomb.

7. Programs may not run in the background or listen on a network port. Running bot, service or daemon in the background is not allowed.

9.5.2

Database Restrictions :

1. Database is to be used only for the hosting account on the same server.

2. Indexes must be used in databases.

3. Mysql tuning parameters cannot be modified by users.

4. All users are restricted to 15 concurrent MySQL connections.

5. Each database is restricted to a maximum of 1 GB of disk space.

6. Database queries should not exceed 1,000 per hour.

7. Database changes (insert/update/delete) should not exceed 300 queries per hour.

8. Database servers should not be used as a hosted solution.

9. Remote database access is for administrative purposes only.

9.5.3

Files and Directories :
The total number of inodes in an account may not exceed 75,000. Every file (a web page, image, email, php file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will of course notify you if this is the case with a full explanation. A directory cannot contain more than 2,500 immediate child files. This includes sub-directories themselves, but does not include files contained within those directories.

9.5.4

Web :

1.    Hosting accounts are to be used for the purposes of hosting web sites – they are not to be used to back up content from remote computers or as a general purpose file storage system.

2.    All third party web applications that you install must be kept up-to-date.

3.    Accounts will be suspended if any unpatched or buggy web applications are actively being exploited.

4.    Simultaneous Apache connections may not exceed 50 from one individual source at any given time.

5.    Web processes should not fork or spawn sub-processes.

6.    No Running a gaming server.

7.    No Running a proxy server or anonymizer, either publicly accessible or password protected.

8.    No Web spiders and indexers.

9.5.5

Email and Mailing Lists :

1.    Attachment Files more than 10mb are not accepted for delivery.

2.    Mailbox sizes are restricted to 1GB

3.    POP / IMAP connections are limited based on the classification of the mail servers. Please know your allocations at the time of signing up the account.

4.    Mail delivery times are not guaranteed. Based on the network congestion, recipient mail server configurations and responses, mails may get delayed, bounced or even discarded & lost at times.

5.    Mailing lists larger than 1,500 will require a semi dedicated, VPS, or dedicated server. Dividing one list into smaller parts to get around this limit is not allowed.

6.    We do not allow you to send to a mailing list you were given or that you bought. This is spamming and we have zero tolerance for this.

7.    Any mailing list must comply with the rules set forth by the United States of America and can be found at: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

8.    No Direct SMTP mailing system scripts or mail servers are permitted. Mail should be relayed through the local MTA. Rate Limits on number of emails per hour that can be sent through our servers will apply.

9.  Any emails sent to a mailing list must contain an unsubscribe link to an automated email removal system. This system must not be behind password protection.

10.  Our SMTP gateway is to be used only for the domain you have signed up the account for. All from addresses must be from your domain name for sending outbound mails. Any other smtp tweaking to use our SMTP service is not permitted.

11.  If your email account is exploited by spammers, your account will be suspended without any notice.

12.  If your local network is infected and sends spam mails, your account will be suspended without any notice.

9.5.6

9.5.6. Cron Jobs :

1.    All cron jobs must be ‘niced’ to 15 or greater.

2.    A cron job should not execute more frequently than once every 15 minutes.

3.    If a cron usage exceeds the CPU resource limits, the account will be suspended.

6.

 Notification to Customers:
We may work with the customers to bring to their notice about the resource exceeding incidents. If it is transient, not lasting one day, our engineers will work with you to guide you to resolve the problems. If it is non-transient, it is a good sign for the customer that their online business and requirement is growing. We will do our best to work with customers to give 48 hours, 2 days, or 5 days’ notice depending on the severity of the violation. We reserve the right as outlined in the AUP to suspend a site if it is causing a severe problem.

7.

Failure to Comply with Policy:
Failure to fully comply with these terms is grounds for account suspension and/or termination without a refund. We reserve the right to remove any account without prior notice. If we terminate your account for violating policy, you will forfeit your rights to a refund.

3. Managed WordPress Hosting

These Terms and Conditions (“Agreement”) governs the use of the services on Managed WordPress Hosting that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Managed WordPress Hosting (“Customer”, “Member”, ‘Client” or “you”).

3.1

Service Description:
Managed WordPress Hosting is one of the shared hosting services where the service is managed by Buzinessware. Plan allows to host 1 WordPress Website.

3.2

Inclusions:
Free Domain (.com, .net, .org) for 1 Year, Free SSL Certificate, Free Migration of 1 Website within 30 Days of Subscription, WAF, CDN, Daily Backup, Plesk Control Panel, WP Toolkit, SEO Optimizer and Unlimited storage to host 1 Website

3.3

Managed:
WordPress Periodic Security Patching, Monitoring and 24/7 Priority Support

4. Reseller Hosting

These Terms and Conditions (“Agreement”) governs the use of the services on Reseller Hosting that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Reseller Hosting (“Customer”, “Member”, ‘Client” or “you”).

4.1

Service Description:
Reseller Hosting is one of the shared hosting services which is designed especially for resellers to provide hosting accounts to their customers. We offer multiple plans in Europe, UAE and KSA regions.

4.2

Inclusions:
One Free Domain (.com, .net, .org) for 1 Year, One Free SSL Certificate, Free Migration of 10 Websites within 30 Days of Subscription, Web admin control panels (WHM/cPanel for Linux and Plesk for Windows)

4.3

Management:
eseller Hosting Plans are self-managed by default. Hosting Management plans can be subscribed if the reseller want Buzinessware to Manage the hosting.

5. Virtual Private Server (VPS)

These Terms and Conditions (“Agreement”) governs the use of the services on VPS that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our VPS (“Customer”, “Member”, ‘Client” or “you”).

5.1

Service Description:
Virtual Machine with limited resources.

5.2

Management:
Dedicated servers are self-managed by default. Customer can subscribe server management plans if customer want Buzinessware to manage the server.

5.3

Special Offers:
Email Protect (Outbound) and Web protect are available as free trial for 1-month Virtual Private Server Plans. Customer shall agree that he/ she will cancel the free trial in case he/she do not want to continue. Customer will be charged if there is no cancellation request received for the services subscribed under free trial.

5.4

Bandwidth:
Customer will get 100 GB Bandwidth by default with VPS. He/She can upgrade the bandwidth plan anytime seamlessly.

5.5

SLA:
We guarantee 99.9% uptime for all cloud services.

6. Dedicated Server

These Terms and Conditions (“Agreement”) governs the use of the services on Dedicated Server that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Dedicated Server (“Customer”, “Member”, ‘Client” or “you”).

6.1

Service Description:
BareMetal Servers with enterprise grade components.

6.2

Management:
Dedicated servers are self-managed by default. Customer can opt server management plans if customer want Buzinessware FZCO to manage the server.

6.3

Special Offers:
Email Protect (Outbound) and Web protect are available as free trial for 1-month Dedicated Server Plans. Customer shall agree that he/ she will cancel the free trial in case he/she do not want to continue. Customer will be charged if there is no cancellation request received for the services subscribed under free trial.

6.4

Bandwidth:
Customer will get 100 GB Bandwidth by default with VPS. He/She can upgrade the bandwidth plan anytime seamlessly.

6.5

SLA:
We guarantee 99.9% uptime for all cloud services.

7. Web Services

These Terms and Conditions (“Agreement”) governs the use of the services on Web Services that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Web Services (“Customer”, “Member”, ‘Client” or “you”).

7.1

Service Description:
Web site /eCommerce / Application Development Service

7.2

Management:
AMC can be purchased for the maintenance and management of designed websites.

8. DIY Site Builder

These Terms and Conditions (“Agreement”) governs the use of the services on DIY Website Builder that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our DIY Website Builder (“Customer”, “Member”, ‘Client” or “you”).

8.1

Service Description:
Easy to use Website Builder platform with readymade templates.

8.2

Management:
Google workspace plans offered by Buzinessware are self-managed

9. Email Marketing

These Terms and Conditions (“Agreement”) governs the use of the services on Email Marketing System that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Email Marketing System (“Customer”, “Member”, ‘Client” or “you”).

9.1

Service Description:
Platform to schedule and send email campaigns.

9.2

Billing term:
Buzinessware offer Monthly Credits Plans with Monthly and Yearly Billing. Also, customer can subscribe yearly credits with yearly payment.

9.3

Management:
Customer can subscribe to Managed Service if he/she want Buzinessware to manage the campaigns including scheduling.

9.4

Professional Service:
We offer newsletter designing as professional service. If customer do not have any designer, he/she can purchase the Newsletter designing service from us.

10. Search Engine Optimization

These Terms and Conditions (“Agreement”) governs the use of the services on Search Engine Optimization that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Search Engine Optimization (“Customer”, “Member”, ‘Client” or “you”).

10.1

Service Description:
Service Description

10.2

Plans:
We offer one time booster pack as well as ongoing plans.

10.3

Management:
Customer can subscribe to Managed Service if he/she want Buzinessware to manage the campaigns including scheduling.

11. Acronis Backup & Cyber Protection

These Terms and Conditions (“Agreement”) governs the use of the services on Acronis Backup & Cyber Protection that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Acronis Backup & Cyber Protection (“Customer”, “Member”, ‘Client” or “you”).

11.1

Service Description:
File/Drive, Application and Database Backup on Cloud and Cyber Protection suite. Applicable for Servers.

11.2

Plans:
We offer 2 types of product categories: Per Workload model and per GB model (unlimited workloads)

11.3

Management:
Customer can subscribe to Managed Service if he/she want Buzinessware to manage the backup and cyber protection including scheduling.

11.4

Professional Service:
We offer onetime backup configuration service as a professional service. Customer can opt the service if they do not know how to configure or do not have enough time to manage.

11.5

Addons:
Customer can add addons like advanced security, advanced backup, advanced management, advanced DR etc based on their requirements.

12. Website Backup & Security

These Terms and Conditions (“Agreement”) governs the use of the services on Website Backup & Security that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Website Backup & Security (“Customer”, “Member”, ‘Client” or “you”).

12.1

Service Description:
Website backup and security service for the websites hosted especially on shared hosting environment.

12.2

Management:
Customer can subscribe to Managed Service if he/she want Buzinessware to manage the backup and cyber protection including scheduling.

13. Email Protect

These Terms and Conditions (“Agreement”) governs the use of the services on Email Protect that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Email Protect (“Customer”, “Member”, ‘Client” or “you”).

13.1

Service Description:
All-in-one security for your emails to protect from SPAM and vulnerably receiving through emails.

13.2

Management:
Customer can subscribe to Managed Service if he/she want Buzinessware to manage the website backup and security.

14. Bitdefender

These Terms and Conditions (“Agreement”) governs the use of the services on Bitdefender that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Bitdefender (“Customer”, “Member”, ‘Client” or “you”).

14.1

Service Description:
Endpoint Protection for Servers, VMs and Workstations.

14.2

Management:
Buzinessware offer Bitdefender as self-managed service.

15. SSL & Signing Certificates

These Terms and Conditions (“Agreement”) governs the use of the services on SSL & Signing Certificates that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our SSL & Signing Certificates (“Customer”, “Member”, ‘Client” or “you”).

15.1

Service Description:
Installation of SSL Certificate help your website enables encryption of data and secure customers website.

15.2

Professional Service:
Buzinessware offer SSL Certificate Installation service as Professional service.

16. Web Protect

These Terms and Conditions (“Agreement”) governs the use of the services on Web Protect that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Web Protect (“Customer”, “Member”, ‘Client” or “you”).

16.1

Service Description:
Combination of Web Application Firewall (WAF), Content Delivery Network (CDN) and Anycast DNS help protect customer’s websites from Intrusions and other attacks through web.

16.2

Management:
Customer can subscribe to Managed Service if he/she want Buzinessware to manage the Website Backup & Cyber Protection.

17. Microsoft 365

These Terms and Conditions (“Agreement”) governs the use of the services on Microsoft 365 that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Microsoft 365 (“Customer”, “Member”, ‘Client” or “you”).

17.1

Management:
Buzinessware offer 2 types of Microsoft 365 plans – Self-managed and managed.

17.1.1

Self-Managed:
This is a license only product available with 24/7 Standard Support.

17.1.2

Managed:
Managed plans include License, Initial Setup, Daily Email & SharePoint Backup and 24/7 Priority Support. 50% discount on migration of email users are applicable for Managed 365 plans.

17.2

Billing Term:
Microsoft 365 and Managed Microsoft 365 Plans are available with Monthly and Annual terms (Annual Commitment). Microsoft 365 licenses subscribed with Annual Commitment cannot be cancelled in between the contract. There shall not be any refund.

17.3

Migration Policy:
Migration of Emails will be charged per User if customer want Buzinessware to migrate their email data from third-party server. Under the migration service, we Buzinessware is responsible for only migrating emails from customer’s provider. Buzinessware will not be responsible for any data loss.

18. Google Workspace

These Terms and Conditions (“Agreement”) governs the use of the services on Google Workspace that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Google Workspace (“Customer”, “Member”, ‘Client” or “you”).

18.1

Management:
Google workspace plans offered by Buzinessware are self-managed

18.2

Billing Term:
Google Workspace plans are available with Monthly and Annual terms (Annual Commitment). Google workspace licenses subscribed with Annual Commitment cannot be cancelled in between the contract. There shall not be any refund.

18.3

Migration Policy:
Migration of Emails will be charged per User if customer want Buzinessware to migrate their email data from third-party server. Under the migration service, we Buzinessware is responsible for only migrating emails from customer’s provider. Buzinessware will not be responsible for any data loss.

19. Business Email

These Terms and Conditions (“Agreement”) governs the use of the services on Business Email that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Business Email (“Customer”, “Member”, ‘Client” or “you”).

19.1

Service Description :
POP3/IMAP email service from UAE Datacentre. All plans include Premium Spam Protection and Priority Support.

19.2

Management:
Customer can subscribe to Managed Service if he/she want Buzinessware to manage the Business Email.

20. Electronics Software Delivery

These Terms and Conditions (“Agreement”) governs the use of the services on Electronics Software Delivery that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Electronics Software Delivery (“Customer”, “Member”, ‘Client” or “you”).

20.1

Service Description:
Electronically assigned licenses of Microsoft products like Microsoft 365, Microsoft Office, Visio and Project. Some of the licenses are perpetual.

20.2

Management:
All plans under Electronics Software Delivery are self-managed

21. Cloud Desktop

These Terms and Conditions (“Agreement”) governs the use of the services on Cloud Desktop Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Cloud Desktop Service (“Customer”, “Member”, ‘Client” or “you”).

21.1

Service Description:
Virtual Desktop on Cloud. Customer can subscribe and add necessary applications.

21.2

Management:
All plans under Electronics Software Delivery are self-managed

22. Remote IT Support

These Terms and Conditions (“Agreement”) governs the use of the services on Remote IT Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Remote IT Service (“Customer”, “Member”, ‘Client” or “you”).

22.1

Service Description:
24/7 monitoring and management of customer’s workstations. This help eliminate issues in a low-resolution time. This help reduce lots of cost.

23. Remote Desktop

These Terms and Conditions (“Agreement”) governs the use of the services on Remote Desktop Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Remote Desktop Service (“Customer”, “Member”, ‘Client” or “you”).

23.1

Service Description:
Remote Desktop user from a shared environment.

23.2

Management:
All plans under Remote Desktop service are self-managed

24. Managed Multi-cloud

These Terms and Conditions (“Agreement”) governs the use of the services on Managed Multi-cloud Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Managed Multi-cloud Service (“Customer”, “Member”, ‘Client” or “you”).

24.1

Service Description:
We Buzinessware offer cloud services from Buzinessware Cloud in UAE and KSA regions, AWS from all available regions, Azure from all available regions, Digital Ocean from all available regions, Google Cloud from all available regions, etc.

24.2

Management:
All plans under multi-cloud are managed by default, Customer can upgrade server management from Managed-to-Managed Pro seamlessly.

24.3

Bandwidth:
Customer will get 5 GB Bandwidth by default with Buzinessware, AWS and Azure Cloud. He/She can upgrade the bandwidth plan anytime.

24.4

SLA:
We guarantee 99.9% uptime for all cloud services.

25. Managed Solutions

These Terms and Conditions (“Agreement”) governs the use of the services on Managed Multi-cloud solutions that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Managed Multi-cloud solutions (“Customer”, “Member”, ‘Client” or “you”).

25.1

Service Description:
Cloud native solutions including Managed Cloud Web Hosting, Managed Cloud eCommerce Hosting, Managed Cloud Application Hosting etc.

25.2

Management:
All plans under multi-cloud are managed by default, Customer can upgrade server management from Managed-to-Managed Pro seamlessly.

25.3

Bandwidth:
Customer will get 5 GB Bandwidth by default with Buzinessware, AWS and Azure Cloud. He/She can upgrade the bandwidth plan anytime.

25.4

SLA:
We guarantee 99.9% uptime for all cloud services.

25.5

Customer:
shall agree that he/she will pay additionally in case of any extra resources usage than committed.

Service Level Agreements

Service-level agreements (SLAs) describe our commitments for uptime and connectivity. The SLA for VPS, Dedicated Server and Managed Multi-Cloud Services are listed below

“We”/”Us”/”Our”/”Buzinessware FZCO” means Buzinessware FZCO, 404, Apricot Tower, Dubai Silicon Oasis, Dubai, United Arab Emirates and/or any of its subsidiaries and/ or affiliates involved in providing the Services.

“You”/” Your”/” Yourself”/” User”/” Customer” means the user of the Website and/or customer of the Services.

Buzinessware FZCO strives to provide a high-quality service and backs it up with a comprehensive Service Level Agreement

This SLA is an integral part of your agreement with us as referenced in our Terms of Service

The compensations described in this SLA are your sole and exclusive compensations for the events covered by the SLA.

Buzinessware FZCO may make changes to the Service Level Agreement from time to time. When these changes are made, Buzinessware FZCO will make a new copy of the Service Level Agreement available at Terms of Service. Buzinessware will also notify you of any substantial changes on the email address provided by you during the registration process and give you the opportunity to terminate your contract with us should you not agree with these substantial changes. You understand and agree that if you use the Services after the date indicated in the said email, Buzinessware FZCO will treat your use as acceptance of the updated Service Level Agreement.

Standard Level of Service (Service Standard)

Buzinessware goal is to ensure that our services are available to Customers with at least 99.5% effective uptime.

  • Buzinessware Cloud
  • For any Single Instance Virtual Machine using general purpose block storage for all Operating System Disks and Data Disks, we guarantee you will have Virtual Machine Connectivity of at least 99.5%

    For all Virtual Machines that have two or more instances deployed across two or more Datacentres with Disaster Recovery as a Service we guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.9% of the time.
  • Buzinessware VPS
  • For any Single Instance Virtual Machine using general purpose block storage for all Operating System Disks and Data Disks, we guarantee you will have Virtual Machine Connectivity of at least 99.5%
  • Buzinessware Dedicated Server
  • For any Single Instance Dedicated Server using SSD for all Operating System Disks and Data Disks, we guarantee you will have Dedicated Server Connectivity of at least 99.5%

SLA Credit for Buzinessware Cloud/VPS/Dedicated Server

Credits disbursed when service standard is not met

We will compensate our customers if our Service Standards are not met and provided the Customer(s) would have reported it through our Support Portal. Compensation will be through credit against Customers next monthly invoice. Collectively, these are referred to as SLA Credits. SLA Credits are based on our monitoring, may not exceed the total amount of Fees you have paid to us for the month in which we failed to meet the Service Standards, may not be aggregated, and will not be paid in cash.

Uptime %Credit
Less than 99.5% but equal to or greater than 98.0%2.5%
Less than 98.0% but equal to or greater than 95.0%5.0%
Less than 95.0% but equal to or greater than 90.0%7.5%
Less than 90.0% but equal to or greater than 85.0%10.0%
Less than 85.0%1 Month Free

Situations in which we will not disburse any credit

All calculations are based on effective uptime%. Therefore, scheduled maintenance and reboots after patching/kernel upgrade will not be considered as downtime. Should we fail to meet the Service Standard goal as a result of scheduled outages, emergency maintenance or Force Majeure Events, the SLA Credit policy will not be applicable.

If the failure to meet the Service Standards is based on a non-standard environment, customer authored code or changes to the Service by parties other than Buzinessware FZCO, you will not be entitled to any SLA Credit.

Azure Cloud - SLA

https://azure.microsoft.com/en-us/support/legal/sla/

AWS - SLA

https://aws.amazon.com/compute/sla/

Digital Ocean - SLA

For any Single Instance Virtual Machine using general purpose block storage for all Operating System Disks and Data Disks, we guarantee you will have Virtual Machine Connectivity of at least 99.99%.

SLA Exclusions

This SLA and any applicable Service Levels do not apply to any performance or availability issues:

i. that result from a suspension due to violation of Terms of Service.

ii. occurred due to factors outside our reasonable control (for example: natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centres, including at your site or between your site and our data centre)

iii. that result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices

iv. that result from your equipment, software or other technology and/or third-party equipment, software, or other technology (other than third party equipment within our direct control)

v. caused by your use of an obsolete Service even after we advised you to modify/upgrade.

vi. that result from faulty input, instructions, or arguments (for example, requests to access files that do not exist)

Definitions

“We”/”Us”/”Our”/”Buzinessware FZCO.” means Buzinessware FZCO, 404, Apricot Tower, Dubai Silicon Oasis, Dubai, United Arab Emirates and/or any of its subsidiaries and/ or affiliates involved in providing the Services.

“You”/”Your”/”Yourself”/”User”/”Customer” means the user of the Website and/or customer of the Services.

“Services” means any services offered by Buzinessware FZCO. on its website including but not limited to domain registration/transfer, Web hosting Services, Emails Solutions, Servers including VPS, Cloud, and Dedicated Servers, Enterprise Cloud Services, Managed Support - commonly referred to as the Buzinessware Services.

Introduction

The Acceptable Usage Policy (as amended, modified or supplemented from time to time as set forth on the Buzinessware website, this “AUP”) of Buzinessware is designed to:

  • Protect Buzinesswares customers, users of Buzinesswares website, Products and Services, Buzinessware Network and physical infrastructure and third parties
  • Further compliance with all relevant laws and regulations
  • Promote the security and availability of Buzinesswares website, Buzinessware Network and physical infrastructure and
  • Regulate and restrict the use of all products and services (including, but not limited to the Products and Services) provided by Buzinessware, its website, Buzinessware Network and its physical infrastructure (“Buzinessware Services”).

This AUP applies to each user that subscribes for Buzinesswares Services (“Customers”), all users of Buzinesswares Services and all users that access or utilize Buzinesswares website, Buzinessware Network or its physical infrastructure, whether or not such users are customers of Buzinessware, including the customers of our Customers (“Third Party Users”), and every server or network device that is under each Users control and attached to Buzinessware Network or physical infrastructure as a part of Buzinessware Services (a “Server”). The term “User” as used in this AUP means both Customers and Third-Party Users.

This AUP is incorporated by this reference into each Customers Terms of Service and Service Level Agreement. This AUP should be read in conjunction with Buzinesswares Terms of Service, Buzinesswares Service Level Agreement and Buzinesswares Privacy Policy. Capitalized terms used herein without being defined herein shall have the meaning ascribed to such capitalized term in the Terms of Service, the SLA or the Privacy Policy, as applicable. Customers use of Buzinesswares website, Buzinessware Network, the Products and Services is also subject to Customers acceptance and compliance with the Terms of Service, the SLA and this AUP. Current copies of Buzinesswares Terms of Service, SLA and Privacy Policy may be reviewed or printed by Customer at the Legal section of Buzinesswares website.

Buzinessware reserves the right to amend or modify this AUP from time to time, and a Users use of Buzinessware Services, Buzinesswares network and physical infrastructure after changes to the AUP are posted on the legal department page of our website (www.buzinessware.com) will constitute the Users acceptance of any such amendments or modifications.

Customers are responsible for complying with this AUP and for violations attributable to their customers and users, whether authorized or not by a customer or Buzinessware. Customers must take all reasonable steps to ensure that their customers and users will comply with this AUP.

This AUP does not:

Obligate Buzinessware to monitor, review, or police the data and content residing on Buzinessware Network or create any obligation or duty of Buzinessware to any party that is not a customer, including, but not limited to, any third-party User. Unless and until notified, Buzinessware is not likely to be aware of any violations of this AUP or any violations of law. Buzinessware expects all Users to notify us of any violations of law or violations of this AUP.

Buzinessware EXPRESSLY DISCLAIMS ANY LIABILITY FOR THE DATA AND CONTENT TRANSMITTED THROUGH OR INTERMEDIATELY, TEMPORARILY OR PERMANENTLY STORED ON Buzinessware NETWORK OR ANY SERVER AND FOR THE ACTIONS OR OMISSION OF USERS.

Prohibited Content

Users shall not allow the posting, transmission, or storage of data or content on or through Buzinessware Services, Buzinessware Network or its physical infrastructure which, in Buzinesswares sole determination, constitutes a violation of any central, state, local or international law, regulation, ordinance, court order or other legal process (“Applicable Law”). Users shall be responsible for determining which Applicable Laws are applicable to their use of Buzinessware Services. Prohibited content includes, without limitation, (a) content or code that facilitate any violation of, or describe ways to violate, this AUP or (b) “harvested” addresses or information, (c) “phishing” websites, or (d) “spamvertising” sites.

A User shall not knowingly host on its Servers, use Buzinessware Services or transmit over Buzinessware Network, any material believed by Buzinessware to constitute pornography or indecency. In addition to any other actions, it may take under this AUP, Buzinessware reserves the right to cooperate fully with any criminal investigation of content located on a Server that constitutes alleged pornography or an alleged violation of Applicable Law.

Users’ Security Obligation

Users must use reasonable care to ensure the security of each Server, Buzinessware Network and its physical infrastructure. A Customer is solely responsible for any intrusions into, or security breaches of, any of its Servers, except as otherwise covered by a specifically designated security administration or firewall security service package ordered by the Customer. Buzinessware reserves the right to disconnect without refund or the provision of service credit any Servers which disrupt Buzinessware Network or any hardware objects on the network as a result of a security compromise.

Network Abuse

Users are prohibited from engaging in any activities that Buzinessware determines, in its sole discretion, to constitute network abuse, including, but not limited to, the following:

  • Introducing or executing malicious programs into any network or server, such as viruses, worms, Trojan Horses, and key loggers.
  • Causing or initiating security breaches or disruptions of network communication and/or connectivity, including port scans, flood pings, email-bombing, packet spoofing, IP spoofing, and forged routing information.
  • Executing any form of network activity that will intercept data not intended for the Customers server.
  • Evading or circumventing user authentication or security of any host, network or account, including cracking, brute-force, or dictionary attacks.
  • Interfering with or denying service to any user, host, or network other than the Customers host, such as a denial-of-service attack or distributed denial of service attack.
  • Conduct designed to avoid restrictions or access limits to specific services, hosts, or networks, including the forging of packet headers or other identification information.
  • Soliciting the performance of any illegal activity, even if the activity is not performed.
  • Using any program, or sending messages of any kind, designed to interfere with or disable a users terminal session.

For your convenience, you may see the list of Prohibited Activities [last page of this document] to review a list of additional prohibited activities and examples of prohibited activities. All Users are encouraged to review this list to ensure compliance with this AUP. If you believe that a violation of this AUP has occurred, please review the information at the Legal section which contains important information concerning the reporting of potential violations.

Intellectual Property Infringement Policy

Users may not transmit, distribute, download, copy, cache, host, or otherwise store on a Server, Buzinessware Network or its physical infrastructure any information, data, material, or work that infringes the intellectual property rights of others or violates any trade secret right of any other person. Buzinessware has the right to disable access to, or remove, infringing content to the extent required under any applicable law or regulation depending on the geographical location of the server.

If any Customer or any Third-Party User, including those that are customers of our Customers, repeatedly violates Buzinesswares Intellectual Property Infringement Policy, any copyright law or any other intellectual property right, Buzinessware reserves the right to:

  • Suspend permanently or terminate Buzinessware Services of such Customer and/or
  • Suspend permanently or terminate the access to Buzinessware Services, Buzinessware Network or its physical infrastructure by such Third-Party User.

IP Allocation

Buzinessware owns / has been allotted by its upstream provider each IP address that it assigns to a customer. A Customer shall not use IP addresses that were not assigned to it by Buzinessware. Buzinessware reserves the right to suspend the network access of any server utilizing IP addresses outside of the assigned range.

IRC Policy

Customers may not operate and maintain IRC servers which connect to global IRC networks such as Undernet, EFnet and DALnet. Use of IRC plug-ins, scripts, add-ons, clones or other software designed to disrupt or deny service to other users is prohibited. Harassing or abusive IRC activity is expressly prohibited under the AUP, including:

  • Disruption or denial of service or
  • Use or joining of “botnets” or the use of IRC BNCs or other proxy and re-direction software.

If a Customers IRC servers are frequently compromised or attract denial of service or distributed denial of service attacks that disrupt or denies service to other Customers or users, Buzinessware may null-route, filter, suspend, or terminate that Customers service.

Usenet Policy

Usenet posts and content must conform to standards established by the Internet community and the applicable newsgroup charter. Buzinessware reserves the right to determine whether such posts violate the AUP.

Resource Usage Policies

All the shared hosting accounts are governed by the Resource usage policies. Buzinessware reserves the right to suspend / terminate accounts, without giving prior notice, if it violates the Resource usage policies.

Legal Investigations

Users will cooperate and comply with any civil or criminal investigation regarding use of Buzinessware Services, Buzinessware Network or its physical infrastructure or content located on its Servers or transmitted using Buzinessware Services, Buzinessware Network or its physical infrastructure, including, without limitation, the following: discovery orders, subpoenas, freeze orders, search warrants, information requests, wire taps, electronic intercepts and surveillance, preservation requests, and any other order from a court, government entity or regulatory agency (each an “Investigation”). Buzinessware may charge a User or any person seeking compliance with an Investigation for the reasonable costs and expenses associated with Buzinesswares compliance with any Investigation.

Buzinessware reserves the right to comply with any Investigation without notice to a User.

Customers shall not be entitled to a refund or any service credits, and Buzinessware shall not be in default under any agreement for Buzinessware Services, if its compliance with any Investigation causes a User to incur downtime or requires the sequestering of all or a portion of the Servers. Buzinessware also reserves the right to disclose information relating to Users and their use of Buzinessware Services, Buzinessware Network or its physical infrastructure or information transmitted, owned by or stored by or on behalf of any User, if such information is disclosed in connection with an Investigation or in order to prevent the death of or bodily harm to any individual, as determined by Buzinessware in its sole discretion.

Violations of AUP

Buzinessware may enforce this AUP, with or without notice to a User, by any action it deems reasonable, in its sole discretion. In addition to the remedial provisions provided elsewhere in this AUP, Buzinessware may:

  • Disable access to a Users content that violates this AUP.
  • Suspend or Terminate a Users access to Buzinessware Services, Buzinessware Network or its physical infrastructure.
  • Remove DNS records from Servers.
  • Block mail or any other network service.
  • Effect IP addresses null routing.
  • Take legal action against a User to enforce compliance with this AUP.

Reporting Violations:

If there is a violation of this AUP direct the information to the Abuse Department at [email protected].

    If available, please provide the following information:
  • The IP address used to commit the alleged violation.
  • The date and time of the alleged violation, including the time zone or offset from GMT.
  • Evidence of the alleged violation.

E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. Buzinessware may take any one or more of the following actions in response to complaints:

  • Issue written or verbal warnings.
  • Suspend the Users newsgroup posting privileges.
  • Suspend the Users account.
  • Terminate the Users account.
  • Bill the User for administrative costs and/or reactivation charges.
  • Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations.

If any User uses Buzinessware Services, Buzinessware Network or its physical infrastructure in a manner that exposes Buzinessware to potential liability, as reasonably determined by Buzinessware, Buzinessware may suspend permanently or terminate the access to Buzinessware Services, Buzinessware Network or its physical infrastructure by such User.

The remedial actions set forth in this AUP shall not be construed in any way to limit the actions or remedies that Buzinessware may take to enforce and ensure compliance with this AUP. Buzinessware reserves the right to recover all expenses, and apply any reasonable charges, in connection with a Users violation of this AUP. No refund or service credits will be issued for any interruption in service resulting from violations of this AUP.

Buzinessware always reserves the right to investigate any actual, suspected, or alleged violations of this AUP, with such investigation to include accessing of data and records on, or associated with, any Server, Buzinessware Network or its physical infrastructure.

Prohibited Activities

If there is a violation of this AUP direct the information to the Abuse Department at [email protected].

  • Forging, misrepresenting, omitting or deleting message headers, return mailing information, or internet protocol addresses, to conceal or misidentify the origin of a message.
  • Creating or sending Internet viruses, worms or Trojan horses, flood or mail bombs, or engaging in denial-of-service attacks.
  • Hacking, and/or subverting, or assisting others in subverting, the security or integrity of our products or systems.
  • Soliciting the performance of any illegal activity, even if the activity itself is not performed.
  • Threatening bodily harm or encouraging bodily harm or property destruction.
  • Harassing another or encouraging harassing behaviour.
  • Engaging in outright fraud or using services to engage in scams like pyramid schemes.
  • Collecting personal information about others without their knowledge or consent.
  • Instructing others in prohibited activities.
  • Using services to disseminate or display images classified under UAE law as pornography, child erotica (regardless of literary or artistic merit) and/or bestiality; and/or
  • Acting in any manner that might subject Buzinessware to unfavourable regulatory action, subject us to any liability for any reason, or adversely affect Buzinesswares public image, reputation or goodwill, as determined by us in our sole and exclusive discretion.
  • Customer/s shall not use the server/services subscribed from Buzinessware for any gaming application.

Definitions

“We”/”Us”/”Our”/”Buzinessware FZCO.” means Buzinessware FZCO, 404, Apricot Tower, Dubai Silicon Oasis, Dubai, United Arab Emirates and/or any of its subsidiaries and/ or affiliates involved in providing the Services.

“You”/”Your”/”Yourself”/”User”/”Customer” means the user of the Website and/or customer of the Services.

“Services” means any services offered by Buzinessware FZCO. on its website including but not limited to domain registration/transfer, Web hosting Services, Emails Solutions, Servers including VPS, Cloud, and Dedicated Servers, Enterprise Cloud Services, Managed Support - commonly referred to as the Buzinessware Services.

Users may not send unsolicited bulk messages over the Internet (i.e., “spamming”) and must comply with all relevant legislation and regulations on bulk and commercial e-mail, including the CAN-SPAM Act of 2003 of the US.

Mass Mailings - Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In into mailings from the User. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins, including the actual e-mail and its headers, and provide such records to Buzinessware upon its request. If a User cannot provide positive and verifiable proof of such consents and opt-ins, Buzinessware will consider the mass mailing to be unsolicited.

Mailing Lists - Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using a Confirmed Opt-In or Closed-Loop Opt-In process or that has made their e-mail addresses available to a User for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and Confirmed Opt-In or Closed-Loop Opt-In elections (including the actual e-mails and their headers) and provide such records to Buzinessware upon its request. If a User cannot provide positive and verifiable proof of such consents and Confirmed Opt-In or Closed-Loop Opt-In elections, Buzinessware will consider the list mailing to be unsolicited. Any User-maintained mailing list must also allow any party on the list to remove itself automatically and permanently.

    Other prohibited activities include, without limitation, the following:
  • Use of Buzinessware Network for the receipt of replies to unsolicited mass e-mail.
  • Forgery of e-mail headers (“spoofing”).
  • Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software.
  • Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication.
  • Hosting web pages advertised within “spam e-mail” sent from another network (“spamvertising”).
  • Hosting web pages or providing services that support spam.
  • Any other unsolicited bulk messages, postings, or transmissions through media such as weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, UseNet posts, pop-up messages, instant messages, or SMS messages.
  • Instructing others in any activity prohibited by this AUP.

If any Customer or any Third-Party User that is a customer of our Customer uses Buzinessware Services, Buzinessware Network or its physical infrastructure in a manner that causes Buzinessware to be “blacklisted” or blocked, Buzinessware reserves the right to:

  • Suspend permanently or terminate Buzinessware Services of such Customer and/or
  • Suspend permanently or terminate the access to Buzinessware Services, Buzinessware Network or its physical infrastructure by such Third-Party User.

Operating Buzinessware Service on behalf of, or in connection with, or reselling any service to persons or firms listed in the Spamhaus Register of Known Spam Operations database at www.spamhaus.org shall constitute a violation of this AUP.

Block Removal - If, as a result of a Customer’s actions, Buzinessware’s mail servers or IP address ranges are placed on black hole lists or other mail filtering software systems, Buzinessware shall charge Customer AED 500 upfront and AED 500 per hour thereafter for any necessary remedial actions.

Abuse Complaints

1. For any complaints regarding any of our services or your Buzinessware account that are related to our Terms, please send an e-mail to [email protected].

2. Be as detailed as possible when explaining the problem!

Definitions

“We”/”Us”/”Our”/”Buzinessware FZCO.” means Buzinessware FZCO, 404, Apricot Tower, Dubai Silicon Oasis, Dubai, United Arab Emirates and/or any of its subsidiaries and/ or affiliates involved in providing the Services.

“You”/”Your”/”Yourself”/”User”/”Customer” means the user of the Website and/or customer of the Services.

“Services” means any services offered by Buzinessware FZCO. on its Website including but not limited to domain registration/transfer, Web hosting Services, Emails Solutions, Servers including VPS, Cloud, and Dedicated Servers, Enterprise Cloud Services, Managed Support - commonly referred to as the Buzinessware Services.

At Buzinessware, we recognize that privacy is important. This Privacy Policy applies to all products and services provided by us.

Collection of Information

We collect various information when you register with Buzinessware FZCO, during your usage of our services, when you visit pages of our partners. We may combine information about you that we have with information we obtain from other partners or other companies in order to provide you a better experience or to improve the quality of our services. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, our cookie information, software and hardware attributes the page you request and other standard browser parameters.

    We collect the following personal information from you
  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password
  • Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

    We use this information to
  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Respond to your questions and concerns

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at [email protected]

Social Networks

We enable you to create a profile, and share information such as messages, photos, and videos with others within your network. We cannot control the actions of others with whom you may choose to share your pages and information. Also, we cannot guarantee that the content you post on our site will not be viewed by others outside your network.

When you use our services, we send one or more cookies a small file containing a string of characters to your device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing you with a better experience. We may set one or more cookies in your browser when you use our services or one of our partner's services. When you send messages, publish content, post material, transmit information or email through our services, we may retain the same in order to process your inquiries, respond to your requests and improve our services.

Our infrastructure consists of servers deployed at multiple data centers that are owned and operated by us or our partners. All information collected within our services resides on this network of servers.

Use of Information

We only use and process personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

  • Communicating with you
  • Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
  • Providing our services
  • Auditing, research and analysis in order to maintain, protect and improve our services
  • Ensuring the technical functioning of our network
  • Protecting our rights or property and that of our users
  • Developing new services

Choices for Personal Information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered, then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.

Disclosure to Third Party

We will share your information with third parties only in the ways that are described in this privacy statement.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

    We may disclose your personal information
  • As required by law, such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If Buzinessware FZCO is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • To any other third party with your prior consent to do so.
  • We may share certain pieces of aggregated, non-personal information, such as the number of users by demographic with third parties. Such information does not identify you individually.

PayPal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal Web site.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Tracking Technologies

We or a third party contracted by us may use technologies such as cookies, Web beacons, or scripts to gather information about how you and others interact with our Web site. For example, we will know how many users access a specific area or features within our site and which links or ads they clicked on. We use this aggregated information to understand and optimize how our site is used, improve our marketing efforts, and provide content and features that are of interest to you.

No-Spam Policy

We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at [email protected]

We provide two means for you to make a purchase on our site. You can either use our order form or a third-party checkout option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third-party checkout option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Accessing and Updating Personal Information

When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.

Other Information

Our Web site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at [email protected].

Changes in Privacy Policy

Buzinessware reserves the right to change, modify, add or remove all or any part of these Terms at its sole and absolute discretion any time with or without notice.

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