It’s better with Managed Multi-Cloud

Focus on your business needs - Our Managed Cloud team of experts will monitor, secure and maintain your cloud infrastructure and deliver a seamless experience across cloud provider of your choice

Cloud
Cloud

Get 100% hands-free experience with Managed X

All multi-cloud infrastructure is delivered as a managed service by default. It’s included in your price for free and includes a host of value adds that are more than enough for most customers.

Once your needs go beyond a regular support relationship, Managed X delivering advanced support is the answer for a fully managed optimized service experience

Managed Onboarding Operations Automation Optimization Audits Priority Support Access

Managed Multi-Cloud
Managed
(Included FREE)
Managed X
SUPPORT

24x7 Technical Support through Tickets, Chat, Phone and Dedicated Slack Channel

Ticket, Chat

Response Time - Minimal Business Impact 8 Hours 4 Hours
Response Time - Moderate Business Impact 4 Hours 2 Hours
Response Time - Critical Business Impact 2 Hours 30 Minutes
ONETIME TASKS
Server Hardening
Firewall Configuration (Windows Firewall /IPtables)
VPN Configuration (Subject to Subscription)
Server updates & patch management
Initial Anti-virus update and complete scan (Windows Server)
Secure Access [Subject to subscribe 2FA for Windows Servers]
Control Panel - Hardening /Tweaking - Subject to Subscription
Migration - Planning & Execution
MONITORING
Server Uptime
Bandwidth Usage
Services Uptime - HTTP, POP3, IMAP, SMTP, FTP, SSH 2 Services 5 Services
Performance & Health - CPU usage, Disk usage, Users, Process, Memory Usage
Custom Monitoring Parameteres as per need
PERIODIC TASKS
Firewall Management (Windows Firewall /IPtables)
Anti-virus checks, review of alerts - Windows Servers (Subject to Subscription)
Server YUM, Kernel updates and Windows Patch management
Server Patches roll back or resolutions if patch breaks
Review of automation on port attack mitigation and blocking
Server logs /event viewer analysis
Review of Disk space utilization and alert by email with details
MANAGEMENT TASKS
Start/Stop/Restart of Monitored Services
OS logs monitoring & troubleshoot
High CPU usage mitigation
High Process usage mitigation
High Memory usage mitigation
Infrastructure-level issues - Trouble shooting
OS level troubleshooting
OS rebuild requests
DB performance monitoring
DB optimization & tuning
Backup -Create job/Verify/Restore - Subject to Subscription of Backup Plan
Capacity Planning /Recommendations
Third-party software Installation , Troubleshooting Issues 2 Hours for 1st Month
Application level issues such as Toubleshooting Plugin, Theme level issues
Disaster Recovery Management (Subject to subcription)
REPORTING SERVICES
Monthly Server Performance Report
Quarterly Review
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