It’s better with Managed Multi-Cloud Support Plans

Focus on your business needs - Our Managed Cloud team of experts will monitor, secure and maintain your cloud infrastructure and deliver a seamless experience across cloud provider of your choice

Cloud
Cloud
Plans & Features
Managed
Managed X
Managed X Pro
Subscription Management
Onboarding (Infrastructure related support)

3 Days

1 Website Migration

7 Days

3 Websites Migration

15 Days

5 Websites Migration

Initial Setup

Security Hardening

Initial Patching

Security Hardening

Initial Patching

Setup & Configurations

Security Hardening

Initial Patching

Installation of SSL Certificates

Installation of Application dependant softwares like Redis, Libraries, PHP, MySQL etc

Daily Monitoring

Host Uptime

Services Uptime - Any 1

Bandwidth Utilisation

Host Uptime

Services Uptime - Any 3

Bandwidth Utilisation

Host Uptime

Service Uptime - Any 5

Bandwidth Utilisation

Health & Performance

Support Availability

24/7

24/7

24/7

No. of Support Requests via Tickets

Unlimited

Unlimited

Unlimited

Support Channels

Self-help knowledge base

Tickets

Self-help knowledge base

Tickets

Live Chat

Self-help knowledge base

Tickets

Live Chat

Phone

On-demand Slack Channel (7 days)

Response Time

2 hours for Critical

8 hours for Moderate

12 business hours for Minimal Business

1 hour for Critical

4 hours for Moderate

8 hours for Minimal Business

30 mins for Critical

2 hours for Moderate

4 hours for Minimal Business

Ongoing Management & Administration

Routine Patch management

Routine Patch management

CPU load, High Memory Mitigation

Routine Patch management

CPU Load, High memory, high Processes mitigation

DB Tuning & Optimization

Trouble Shooting & Diagnosis

Troubleshooting of Infrastructure level Issues

Troubleshooting of OS and Infrastructure level Issues

Troubleshooting of OS and Infrastructure level Issues

Application dependant thirdparty software support

Configuration, Customization and Optimization guidance

Application /Database related issues: Troubleshooting and guidance

Backup Management

Managed file & database backup: Onetime Configurion

(Subject to subscription of Backup Plan)

Managed file & database backup: Onetime Configurion & Monitoring

(Subject to subscription of Backup Plan)

Managed file & database backup: Configure, Monitor and Restore

Free Bonus: Acronis Cyber Protect Cloud with 50GB Storage

Security Management

Active Protection: ?

Full-stack malware protection:?

Basic Vulnerability assessment

Data loss prevention (DLP) with device control

Automatic data recovery after a ransomware attack

Security gap identification with #CyberFit Score

URL filtering: ?

Exploit prevention: ?

Forensics data in backups: ?

CPOC threat feed: ?

Automatic allowlisting: ?

Malware reinfection prevention: ?

Remote device wipe
Included for FREE Sign-in & upgrade Sign-in & upgrade