It’s better with Managed Multi-Cloud Support Plans
Focus on your business needs - Our Managed Cloud team of experts will monitor, secure and maintain your cloud infrastructure and deliver a seamless experience across cloud provider of your choice
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Plans & Features
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Managed
|
Managed X
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Managed X Pro
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|---|---|---|---|
| Subscription Management | |||
| Onboarding (Infrastructure related support) | 3 Days 1 Website Migration |
7 Days 3 Websites Migration |
15 Days 5 Websites Migration |
| Initial Setup |
Security Hardening Initial Patching |
Security Hardening Initial Patching Setup & Configurations |
Security Hardening Initial Patching Installation of SSL Certificates Installation of Application dependant softwares like Redis, Libraries, PHP, MySQL etc |
| Daily Monitoring |
Host Uptime Services Uptime - Any 1 Bandwidth Utilisation |
Host Uptime Services Uptime - Any 3 Bandwidth Utilisation |
Host Uptime Service Uptime - Any 5 Bandwidth Utilisation Health & Performance |
| Support Availability | 24/7 |
24/7 |
24/7 |
| No. of Support Requests via Tickets | Unlimited |
Unlimited |
Unlimited |
| Support Channels |
Self-help knowledge base Tickets |
Self-help knowledge base Tickets Live Chat |
Self-help knowledge base Tickets Live Chat Phone On-demand Slack Channel (7 days) |
| Response Time |
2 hours for Critical 8 hours for Moderate 12 business hours for Minimal Business |
1 hour for Critical 4 hours for Moderate 8 hours for Minimal Business |
30 mins for Critical 2 hours for Moderate 4 hours for Minimal Business |
| Ongoing Management & Administration |
Routine Patch management |
Routine Patch management CPU load, High Memory Mitigation |
Routine Patch management CPU Load, High memory, high Processes mitigation DB Tuning & Optimization |
| Trouble Shooting & Diagnosis |
Troubleshooting of Infrastructure level Issues |
Troubleshooting of OS and Infrastructure level Issues |
Troubleshooting of OS and Infrastructure level Issues Application dependant thirdparty software support Configuration, Customization and Optimization guidance Application /Database related issues: Troubleshooting and guidance |
| Backup Management |
Managed file & database backup: Onetime Configurion (Subject to subscription of Backup Plan) |
Managed file & database backup: Onetime Configurion & Monitoring (Subject to subscription of Backup Plan) |
Managed file & database backup: Configure, Monitor and Restore Free Bonus: Acronis Cyber Protect Cloud with 50GB Storage |
| Security Management |
Active Protection: ? Full-stack malware protection:? Basic Vulnerability assessment Data loss prevention (DLP) with device control Automatic data recovery after a ransomware attack Security gap identification with #CyberFit Score URL filtering: ? Exploit prevention: ? Forensics data in backups: ? CPOC threat feed: ? Automatic allowlisting: ? Malware reinfection prevention: ? Remote device wipe |
| Included for FREE | Sign-in & upgrade | Sign-in & upgrade |