Migration (Websites/Applications)
Initial Security Scanning & Handover
Response Time
Critical :- Server & services are down Moderate :- Server is up and some services are down Minimal :- Server and services are up. Other requests
Critical: 1 hour
Moderate: 4 hours
Minimal: 8 hours
Critical: 30 minutes
Moderate: 2 hours
Minimal: 4 hours
Support Requests
Unlimited
Unlimited
Support Channels
Knowledge Base Tickets Live Chat Phone
Knowledge Base Tickets Live Chat Phone
SSL Certificates installations
1 SSL Certificate
Upto 5 SSL Certificates
Monitored Services
Unlimited
Backup & Cyber Protection
(Subscription of Acronis Cyber protect Cloud Plan required) (Acronis Cyber Protect Cloud with 50 GB Storage included) Antivirus / Root Kit Checks
(Subscription required for Windows Server) Server Level Vulnerability Assessment
Quarterly(Subscription of Acronis Cyber protect Cloud Plan required)
Monthly
Port Attack Mitigation and IP Blocking
Automated Server Performance Reporting & Capacity Planning
Quarterly
Monthly