buzinessware

Cloud Management

# 1 Cloud Managed Service Provider in Middle East

Delivering unparalleled global cloud managed services across hyper scale data centers like AWS, Azure & Google Cloud, we help customers maximize value and derive economies of scale for their multi-cloud investments

Offloading Cloud Management to Buzinessware - a Managed Cloud Specialists is a smart business decision. Our customer-first philosophy and ITIL Service Operations framework ensures that our highly trained, certified, and skilled specialists deliver support services effectively and efficiently and aim towards 100% customer satisfaction

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We offer three 24/7 support plans under Cloud Managed Services, designed to support customers of all sizes and support expectations

Cloud Management

Compare Plan features

MANAGED SERVICE
BUZINESS PLUS

MANAGED SERVICE
BUZINESS PRO

MANAGED SERVICE
BUZINESS ENTERPRISE

Initial Setup - Our Engineers will do Installation of Operating System and Secure it by hardening and tweaking.
OS Installation Checked Checked Checked
OS Hardening Checked Checked Checked
Control Panel Tweaking
(subject to subscription of cPanel/Plesk)
Checked Checked Checked
On-boarding assistance
(Applicable for First Month)
Upto 5 Hours Upto 10 Hours Upto 50 Hours
Monitoring - Our Monitoring specialists will monitor your server as well as  services and act on issues proactively
AWS, Azure, Google Cloud & Other Global Systems Checked Checked Checked
Bandwidth Checked Checked Checked
Host uptime (Ping) Checked Checked Checked
Services Uptime Upto 3 Services Upto 5 Services Custom
System Health Close Checked Checked
Application Performance Close Close Checked
Database Performance Close Close Checked
Security Management - Our Security specialists will take care of security of your server and keep it up-to-date.
Routine Patch/Kernel Management Checked Checked Checked
Vulnerability Assessment & Reporting Close Yearly Twice Monthly Once
Anti-Virus Installation/Management
(subject to subscription of EPS)
Close Checked Checked
WAF Management & Support Close Checked Checked
Access Management
(Users, Groups, ACLs, Servers)
Close Checked Checked
Perimeter Support
(Firewall, VPNs etc.)
Close Close Checked
DDoS Protection Close Close Checked
IPS/IDS
(subject to subscription of EPS)
Close Close Checked
Real-time notifications & Alarms Close Close Checked
Security Audits Close Close Checked
System & Application Level Penetration Testing Close Close Checked
System Administration - Our experts will do installation of softwares/services and configure as per your requirement
Web Server Installation /Configuration
(Apache/Nginx/Tomcat/IIS)
Checked Checked Checked
Software Installation/Configuration Close 2 Hours /Month Checked
DR Support Close Close Checked
Incident Management Close Close Checked
Change & Release Management Close Close Checked
Peak Traffic Support
(Campaigns, Marketing etc...)
Close Close Checked
Database Management - Our Database experts will do installation, configuration and management of common databases like MySQL and MSSQL
Database Installation & Configuration Close Checked Checked
Database Tuning & Optimisation Close Close Checked
Backup & Restoration Management - We keep backup of snapshots of your server and manage it for you.
Snapshot Backup Paid Paid Upto 7 snapshots
Cloud Backup Management
(subject to subscription of cloud backup)
Close Checked Checked
SLA & Response Time - Our team of experts closely monitor your server and services and act pro-actively to maintain uptime
Uptime SLA 99.90% 99.90% 99.90%
Average Response Time 20 Minutes 15 Minutes 10 Minutes
Average Resolution Time 4 Hours 2 Hours 1 Hours
Support - Our proficient team of experts works round the clock to keep your server healthy and secure 24 x 7x 365.
Support through Ticket 24 x7 24 x7 24 x7
Support through Chat 24 x7 24 x7 24 x7
Support through Phone 24 x7 24 x7 24 x7
Access to System Admins & Experts 3 hours / month 10 hours / month Unlimited
Capacity Planning & Consultation Close Checked Checked
Key Account Manager Close Close Checked
Reporting & Review - Our proficient team of experts generate and review reports on your server health, security and performance
Monthly Health Report Close Checked Checked
Monthly Performance Review Close Checked Checked
Monthly Performance Report Close Close Checked
Monthly Audit Reports Close Close Checked
Value Added Services - We want to give our customers extra values to ensure their experience with us is memorable.
Cloud Consulting 4 Hours /Month 8 Hours /Month 16 Hours /Month
DBA Support Close Close 16 Hours /Month

Why buzinessware makes perfect business sense

Since 2002, 10,000+ businesses trust us as their cloud provider of choice

Why bw we are
certified
ISO, Azure, ICANN, AWS...
Why bw world class
Data Centers
Middle East & Global DC's
Why bw 24/7/365
Local SUPPORT
ITIL based service operations
Why bw EAsy
MANAGEMENT
Unified Control Panel
Why bw Flexible
Pricing Models
Consumption / Subscription
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